Craig Robertson

313 reputation

bio	website	thesugarpros.com
	location	San Mateo, CA
	age	53
visits	member for	2 years, 2 months
	seen	Jan 6 '12 at 19:23
stats	profile views	46

I am a Customer Relationship Management (CRM) consultant with a passion for building the effectiveness of sales and marketing teams through the development of customized customer relationship management systems and the deployment of the tools to support these systems.

CRM is about more than the tools -- it is about the business cultures, rules, processing, agreements and resources that allow your company to build long term valuable relationships with your customers. By leveraging 18 years of market experience with small, mid-size and start-up companies, I can design, develop and deploy CRM methodologies, strategies, and technologies which will work for your business.

Specialties CRM Adoption, CRM Project Management, Social CRM, Sales Force Automation, Lead Management, Sales Team Leadership

	313 reputation	bio	website	thesugarpros.com	visits	member for	2 years, 2 months
18 badges		location	San Mateo, CA		seen	Jan 6 '12 at 19:23

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Apr 5	awarded	Yearling
Jan 6	awarded	Editor
Jan 6	revised	CRM with email integration and useful views for support? more complete answer
Jan 6	answered	CRM with email integration and useful views for support?
Jun 13	answered	Prototype or market research first?
May 18	comment	What is the difference for a company between having an exit strategy and designing to be ongoing? Any entrepreneur should have an exit strategy like and investor should. No one lives forever and if you are really successful, someday you'll have to leave the business. An exit strategy eases that INEVITABLE transition. Also, you should always have a floating exit strategy for what stage of development your start-up is in, otherwise you could be left holding (a very expensive) bag
May 18	awarded	Critic
May 11	awarded	Quorum
Apr 29	answered	When does it make sense to use an automated Affiliate Sales Platform?
Apr 15	awarded	Student
Apr 15	asked	In this tough economy, what is the single best trick to survive or even thrive as a small business startup?
Apr 8	answered	How do you fighting back against internet “Protection Scams”?
Apr 6	awarded	Suffrage
Apr 5	awarded	Supporter
Apr 5	answered	What is the difference between a entrepreneur and a social entrepreneur?
Apr 5	awarded	Teacher
Apr 5	answered	affordable web based crm SaaS with email delivery?
Apr 5	awarded	Autobiographer