network profile
| bio | website | |
|---|---|---|
| location | ||
| age | ||
| visits | member for | 7 months |
| seen | Jun 4 at 12:19 | |
| stats | profile views | 12 |
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Mar 16 |
comment |
How to scale up a customer support team? Got it, agreed. I guess I should document those frequently asked questions/answers, but have my team learn and know the product well so they can answer in their own words (using my docs as a guide). |
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Mar 15 |
comment |
How to scale up a customer support team? Thanks Ron! Regarding training that first support person, aside from having him shadow me on emails, etc., would you suggest I document pre-written answers for him/her to use for the most frequently asked questions? |
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Mar 15 |
comment |
How to scale up a customer support team? Thanks Jason! My takeaway from this answer is I want to train my first hire to be able to answer Tier 1 support questions, but also recognize non-tier 1 questions and direct them to me. In other words, ALL questions initially go to this first support staffer, who then either answers it (tier 1) or forwards it on to me. |
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Mar 14 |
asked | How to scale up a customer support team? |
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Jan 9 |
asked | Choosing a domain / app name… What if another company already uses it? |
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Dec 1 |
comment |
How to compensate sales rep for (bootstrapped) SaaS startup? Looks interesting. Does you (or anyone) know how their pricing/commissions work? Any minimum commission? |
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Nov 29 |
asked | How to compensate sales rep for (bootstrapped) SaaS startup? |
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Nov 27 |
awarded | Editor |
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Nov 27 |
revised |
Telephone calls to leads outside of the US? deleted 86 characters in body |
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Nov 27 |
asked | Telephone calls to leads outside of the US? |
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Nov 25 |
comment |
Adwords - Understanding Modified Broad Match Keywords Makes sense. Thanks Jon! |
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Nov 21 |
comment |
Adwords - Understanding Modified Broad Match Keywords By the way - my niche has nothing to do with Baseball. Just using that as an example. |
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Nov 21 |
asked | Adwords - Understanding Modified Broad Match Keywords |
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Nov 7 |
comment |
Examples of email autoresponder strategies? Thanks Adrian! Up until now, my emails have been 100% #1 (I give them the free PDF guide, then send quality articles about every 2 weeks). Now, I think it's a matter of mixing in #2 and #3. Here's my plan for the drip-feed: 1) Welcome email (here's the guide you asked for)... 2) Our most popular article... 3) Customer case study/story... 4) About our solution (the sell). All 3 days apart. Plus they'll continue to get articles every 2 weeks (might receive one mid-way through the drip-feed). |
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Nov 7 |
awarded | Supporter |
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Nov 6 |
asked | Examples of email autoresponder strategies? |
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Oct 28 |
awarded | Student |
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Oct 28 |
asked | When is it too early to measure conversion rate? |
