network profile
| bio | website | |
|---|---|---|
| location | ||
| age | ||
| visits | member for | 1 year, 2 months |
| seen | yesterday | |
| stats | profile views | 6 |
|
May 14 |
answered | Valuing a business based on time spent |
|
May 3 |
comment |
Sale commission for someone who brings a big fish (SaaS model) I am wondering the same as JeffO above regarding whether the salesperson will stay on to support the client - in which case it would merit them earning the on-going percentage. At the same time, I think your idea to set a cap on it is wise, and overall your plan is great. Good luck figuring out what the cap is, however. I would certainly approach it from percentage of profit (as opposed to revenue), however, and make sure you are able to communicate this transparently (and objectively) to your salesperson. And don't feel bad about giving them a great deal. That, after all, is a good incentive. |
|
Apr 12 |
comment |
Offering bulk discounts on SaaS user subscription fees I agree that an "unlimited" license option makes the other (lower tier) options look more attractive since they're more affordable. Personally I think it's very difficult to objectively determine this unlimited license price (since the number of users per client varies wildly with us) and so I avoid it altogether. What are your thoughts on offering discounts in tranches? For example, the first 10 users pay the standard rate of X, the next 10 pay a little bit less, the next 10 even more less, and so on (until a fixed lower limit is reached which is then applied to all remaining users). |
|
Apr 12 |
comment |
Offering bulk discounts on SaaS user subscription fees +1 for "you'd much rather have 1 customer with 1,000 users paying X than 1,000 customers with 1 user paying X. Invoicing, account management, etc - is all easier with fewer customers." |
|
Dec 7 |
answered | Billing for addons - how? |
|
Dec 7 |
answered | How to compensate sales rep for (bootstrapped) SaaS startup? |
|
Dec 7 |
awarded | Supporter |
|
Apr 16 |
asked | Offering bulk discounts on SaaS user subscription fees |
|
Apr 4 |
accepted | How do you bill for customisations in your SaaS offering? |
|
Feb 27 |
awarded | Scholar |
|
Feb 27 |
accepted | What email address convention does your SaaS startup use? |
|
Feb 24 |
asked | How do you bill for customisations in your SaaS offering? |
|
Feb 24 |
comment |
What email address convention does your SaaS startup use? Thanks for listing the pros and cons of each strategy Nick, it seems neither strategy is the clear winner. The dashboard screen idea is pretty cool and is certainly something we'll look into for monitoring system health. I think the main issue lies with the incoming customer queries to support@example.com, and figuring out the best process for managing those. What do you guys do at your company (assuming you work in a similar environment)? |
|
Feb 24 |
comment |
What email address convention does your SaaS startup use? Thanks for the constructive tips Jesper. With regards to your 3rd paragraph, assuming we use the distribution list strategy, the problem we're having is that I don't know who has replied to what. So for example, an incoming email to support@ gets sent to myself, steve@, and jon@ - and jon@ replies to the customer query directly. Steve and I don't know of Jon's reply unless he a) CCs us both, or b) CCs support@ (and thus the whole distribution list). We currently CC the whole distribution list, or no-one at all (for the "You're welcome, come again" type emails). Is there a better way? |
|
Feb 24 |
comment |
What email address convention does your SaaS startup use? Thanks for the input @dnbrv. The main point I was attempting to address was how to best manage sharing of emails, like with a support@example.com email address that all our customers send emails to. Do we a) make support@ a distribution list which then forwards all incoming emails to whoever is on that list, or b) make support@ it's own stand-alone email account that we all then log into and use simultaneously (we're using GMail which makes this possible). Perhaps you have a suggestion? |
|
Feb 23 |
awarded | Student |
|
Feb 23 |
asked | What email address convention does your SaaS startup use? |
