256 reputation
15
bio website SupportUX.com
location Pescadero, CA
age 50
visits member for 3 years, 6 months
seen Dec 18 '09 at 14:55
stats profile views 35

Support and services professional, with global operations and business development experience.

SupportUX was founded by Darius Dunlap as a new approach to his long-running support and service business consultancy. We think deeply about how support can work better for customers, how it connects other functions for a customer-facing emphasis on great products, and the ways that service quality drives excellence in business.


Sep
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awarded  Nice Answer
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26
awarded  Revival
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awarded  Yearling
Nov
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comment Getting a New Hire to Work More
Yes, exactly. Think not just in terms of "cool bene's", but about what makes people's lives better, easier and simpler so they have more time for what's important.
Nov
19
answered How do I weight the risk/benefit of incorporating as a non-profit verses an for profit LLC?
Nov
18
answered Getting a New Hire to Work More
Nov
17
answered Software for making pitch/marketing videos
Nov
16
answered why Can't Yahoo/MS build a good search engine ifnot better than google
Nov
16
awarded  Supporter
Nov
16
answered What's more important: releasing early or getting it right?
Nov
16
answered How much do you trust cloud services / outside hosts with proprietary info?
Nov
13
awarded  Autobiographer
Nov
13
awarded  Teacher
Nov
13
answered looking for billing & technical support solution/script. also, alternatives beside Paypal?
Nov
13
answered Which pricing model to use for a product that requires a lot of support?