Richard H.

160 reputation

bio	website	ecoapprentice.com
	location	Portland, Oregon
	age
visits	member for	1 year, 8 months
	seen	Nov 4 '11 at 3:52
stats	profile views	13

Long time educator turned entrepreneur. When not obsessed with the new biz, I can be found kiteboarding, windsurfing, hiking, or skiing.

EcoApprentice crowdsources sustainable ideas. I'm always interested in meeting & networking with other entrepreneurs and biz owners who care about the triple bottom line.

People. Planet. Prosperity.

	160 reputation	bio	website	ecoapprentice.com	visits	member for	1 year, 8 months
5 badges		location	Portland, Oregon		seen	Nov 4 '11 at 3:52

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Nov 4	accepted	Your business website experiences a bad crash; what's your protocol for communicating with customers?
Nov 3	comment	Your business website experiences a bad crash; what's your protocol for communicating with customers? Hi Sunil. Good point on the up time equation. I really need to learn to takes these events in stride, but this was the first timke we experienced extended down time. I had not thought of SMS and could see giving users the "option" to be notified via their account settings; this also addresses Joel's comment re: a 3:00 a.m. ping. Something to consider for v2.0. Thanks for the great suggestions!
Nov 3	comment	Your business website experiences a bad crash; what's your protocol for communicating with customers? Hi Joel - I agree fully, that openness & transparency outweighs the negative. In fact, when we went down a 2nd time - I re-posted an "oops, thought we were there" message. Thanks for the suggestion on Zendesk. Where would you post where to look? The natural spot that comes to mind is at the top of our HELP content after clicking the link. Great suggestions!
Nov 1	answered	How do you deal with the fear you might actually succeed?
Nov 1	asked	Your business website experiences a bad crash; what's your protocol for communicating with customers?
Oct 8	revised	What is the difference between a Business Partner and Co-Founder? added 38 characters in body
Oct 8	asked	What is the difference between a Business Partner and Co-Founder?
Sep 26	awarded	Scholar
Sep 26	accepted	Is having a “day job” in addition to being Founder a plus or minus to potential investors?
Sep 26	revised	Is having a “day job” in addition to being Founder a plus or minus to potential investors? added 218 characters in body
Sep 26	asked	Is having a “day job” in addition to being Founder a plus or minus to potential investors?
Sep 26	comment	How do I deal with a co-founder who hasn't contributed? Hi Saif! We worked it out informally via email for the first 90 days cliff. If we had formalized a 4 year deal, I would have consulted with an attorney to draft a contract. I just did a quick search and found: blog.simeonov.com/2010/02/22/startup-founder-agreements Good luck!
Sep 26	awarded	Supporter
Sep 26	answered	It is possible to startup a sucessful software company without being a programmer?
Sep 26	revised	Is it a good strategy to quit college and learn about entrepreneurship just by reading books at home? added 111 characters in body
Sep 26	revised	What carries more weight, adding new users or increasing interaction with existing members? edited tags
Sep 26	answered	Is it a good strategy to quit college and learn about entrepreneurship just by reading books at home?
Sep 26	awarded	Editor
Sep 26	revised	What carries more weight, adding new users or increasing interaction with existing members? edited title
Sep 26	asked	What carries more weight, adding new users or increasing interaction with existing members?