New answers tagged customer-support
1
As a user of companies that use ZenDesk, I find it a Hideous Spammy Abomination. Yes, email support itself is a Hideous Spammy Abomination but a solution that pushes the burden in part to users is a nonstarter.
In other words, from your users' perspective they should just email support@yourcompany and get replies from humans and be blissfully unaware of ...
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