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Atlassian JIRA is a recognised issue tracker. Atlassian does a $10 license for 10 users, depending on the size of your startup obviously, this could be a good fit. There are also other products that Atlassian sells for $10. By the way JIRA integrates pretty well with Confluence which is a wiki that most probably would answer your CRM needs. There is a $10 ...

I'm also playing with Redmine recently and, for now, it definitely looks great. It seems that community is pretty active and there are quite few plugins available. It's true that setting it up could be a nightmare, though, but you don't actually need to know much about RoR itself to install it. It doesn't hurt to try to follow instructions - you might ...

Jason, if you have Salesforce, I would advise you to look at the Cases tab. As Joe mentioned it is very customizable, and you can also specify a series of email accounts that automatically create Cases. For example, if you receive an email at info@yourcompany.com, a case is automatically created and you can manage it in SFDC. The only drawback is if you ...

In my experience, you shouldn't try to integrate the development tools (Subversion, issue tracker etc) with the business / sales tools (Salesforce, accounting etc). First off, typically there is no out-of-the-box facility for integrating tools from the two worlds. Second, the business value isn't actually there. In a past job I set up Jira Studio, the ...

I have used Trac and elementool, but my current favorite is Fogbugz. You should read about it from their own site - as I can't know exactly what features you will want/need. The support is great. EDIT: On closer inspection it seems that your question is a hodge-podge of requests. I think you will need to define exactly what it is you are looking for ...

For customer support, we've been very happy using Tender. And for issues/bugs we use Unfuddle. Sifter and lighthouse look like great bug trackers as well. Lighthouse integrates with Tender. Github has issues/tasks built in too, if you're hosting code over there, which isn't a terrible idea :)