The support tag has no wiki summary.
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17 views
Support desk software that hides itself from end users [closed]
As a user of companies that use ZenDesk, I find it a Hideous Spammy Abomination. Yes, email support itself is a Hideous Spammy Abomination but a solution that pushes the burden in part to users is a ...
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3answers
43 views
Some places for support [closed]
I am an entrepreneur, have been self employed my whole life. I am also a single mom and have a mortgage. After many years of starts and stops, I launched a new venture last year. Unfortunately I am ...
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1answer
37 views
What is a realistic amount of time given to a pre-seed,pre-product startup by advisor?
As many of you may know advisors can be key to a new startup, esp. with first time entrepreneurs.I wondered, how much time have your advisors say over the last month talked to you? My advisor (as many ...
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4answers
94 views
Software product with very limited support or without it, what is better?
I have a recently launched software product but still have no support options, because of my resources constraints (time, money) plus other priorities (website, SEO, marketing).
So, I'm considering ...
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3answers
140 views
Celebrity endorsements
Is it possible to get a celebrity to endorse your start-up without upfront compensation and without guarantee of future compensation? I am not talking about doing any sort of work. I'm talking about ...
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1answer
41 views
Alternatives to externalize community forum (for support/KB)?
I'm working to launch ASAP my product and need a Forum for support and knowledge-base purposes.
Because of time, money and other constraints cannot implement nor host it on my site (which is Azure ...
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8answers
887 views
Inexpensive 800-number?
I am looking for an inexpensive 800-number. I would like to forward it to my cell phone, but get professional sounding voicemail if I don't pick up. (I could change my voicemail message, worst case.)
...
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2answers
114 views
Customer Service E-commerce site
I and one other business partner are launching a niche ecommerce site in November. We have nearly everything set except for one or two lingering questions. One of those questions is customer service.
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2answers
273 views
A startup should be commited with support 24/7? How much to charge?
At our startup we have a software on premise business. We offer a system, for about 20k.
The client needs support for the system for 3 years, that includes to fix it if it fails no matter how many ...
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2answers
143 views
How to structure pre-paid professional support for an Open Source product?
I'm offering professional support for an open source product, with the blessings of the team behind it.
What is a good way to structure support to make this good for my clients AND worth my while?
...
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6answers
193 views
How should I approach web-hosting companies?
My business is to do with Live-Chat support for business websites. I now have my website up and got good traffic, and excellent reviews from my closed beta program.
I am now trying to break into ...
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1answer
218 views
Are there consultants or companies which will help me find projects in USA?
I am from India and I am owner of a Pvt Ltd company, we deal in software, web development, hosting, server administration. We are successfully in business from last 5 years. These many years we got ...
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6answers
917 views
Anyone know of any live chat solutions that integrate w/ Google Talk or other IM platforms?
My site currently uses Volusion live chat but honestly, it sucks, since I need to run the tool and sit in front of it all day long. I'd like something more mobile where I can respond to chat inquiries ...
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2answers
101 views
Anywhere I can submit a CV and get business ideas?
Does anybody know of anywhere I can send a CV to and get back advice for what kind of business I'd be best to go into? I know how much capital I have available and my skills, but I don't know about ...
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3answers
3k views
Turning Google Apps mail inbox into Support Ticket System [closed]
I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to ...
4
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3answers
219 views
What kind of support do startup owners need?
I am interested in whether you feel you have enough support around you as you build your startup. If you could add more support around you, what would it look like? Social, technical, financial?
For ...
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4answers
756 views
How to get financial support to start business
I invented a WebMail which is more secured and advanced than existing ones. Now to start a web business with my project I do not have enough money. Now I am searching for financial support. Is there ...
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3answers
316 views
Using stackexchange for your own product?
StackExchange would be a great alternative to such services as GetSatisfaction. I noticed that fogbugz is using StackExchange as a tool for driving community questions and answers.
Is it possible to ...
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3answers
305 views
Support And Maintenance B2B applicaiton
We have written a B2B application that is hosted on customer's Hardware. Its now time to write the support and maintenance contract.
How much do we charge? 15%----22%
And what does a support and ...
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2answers
148 views
What are the legalities concerning supporting open source software?
For the last couple months, I have been building small HTPCs with a variety of software on them, tailored to what my customers (so far just my friends) want.
There is a market there, but I'm ...
2
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2answers
246 views
What kind of stated support/SLA is a B2B startup expected to provide?
My service is a cloud-application monitoring service. My clients expect my service to monitor their enterprise software or websites and adjust computing power provided to them.
What is SLA/support ...
4
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2answers
133 views
What do software startups do for support type tasks once the product/site goes live?
For those of you that sell a software package that is installed within an organization (web based or not) how do you handle support? Do you hire a few people to take calls, e-mails and handle the ...
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2answers
146 views
Small office “support” server- hardware and software?
So I am in the process of launching a new venture. The new company will be a niche consulting company centered around some complex simulation tools that have been developed, are the company will ...
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2answers
809 views
How much do remote support companies charge per user?
I know this is a how long is a piece of string question but I'm looking to compete locally and assist small companies with their IT, usual stuff databases, Windows server etc. There are a few large ...
