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A startup should be commited with support 24/7? How much to charge?

At our startup we have a software on premise business. We offer a system, for about 20k. The client needs support for the system for 3 years, that includes to fix it if it fails no matter how many ...
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808 views

How much do remote support companies charge per user?

I know this is a how long is a piece of string question but I'm looking to compete locally and assist small companies with their IT, usual stuff databases, Windows server etc. There are a few large ...