The sla tag has no wiki summary.
3
votes
2answers
237 views
Proper Price to Charge Clients for Various SLAs
I am the co-owner of a small web development firm. We offer Ruby on Rails programming for our clients which mostly consist of small companies. We typically charge $80-$110 per hour. For 2/3 of our ...
1
vote
3answers
954 views
Saas - Terms of use, privacy policy
We're getting closer to launching our e-commerce platform, that will be hosted on our dedicated servers, provided by a well known hosting company.
I suppose it's a good idea to have us covered with a ...
13
votes
3answers
487 views
“What if you get hit by a bus?”
I'm negotiating a B2B licensing deal for some technology.
I typically license it as a managed service, and don't share code, because I want to protect trade secrets.
A new potential client is hoping ...
2
votes
2answers
245 views
What kind of stated support/SLA is a B2B startup expected to provide?
My service is a cloud-application monitoring service. My clients expect my service to monitor their enterprise software or websites and adjust computing power provided to them.
What is SLA/support ...
