SaaS stands for Software as a Service. That means a Software for which the business model is Subscription based with a recurring fees. The opposite would be on-Premise software which you buy once for an upfront fee but don't necessarily need to pay any recurring fee to keep using.
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15 views
How do you charge for consulting services of varied amounts?
We charge a monthly fee for customers to use our service. On the sign-up form the calculation for this fee is done and the cost is shown to the customer. They can then complete the billing info and ...
9
votes
3answers
156 views
UK Startup dealing with US Software Patents
As the owner of a UK software company, I'd like to finish a SaaS application I've had in development for a while and sell it as a monthly subscription service. The software could be sold worldwide.
I ...
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0answers
17 views
Support desk software that hides itself from end users [closed]
As a user of companies that use ZenDesk, I find it a Hideous Spammy Abomination. Yes, email support itself is a Hideous Spammy Abomination but a solution that pushes the burden in part to users is a ...
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1answer
72 views
How to monetize payment processing within a SaaS [closed]
I'm designing a SaaS now that allows users to invoice customers and accept payments via the customer's credit card. The users should also be able to make payments to their vendors. What's the best way ...
5
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2answers
619 views
Cloud-based accounting software [closed]
I am in the process of starting a business. The nature of the business is Photography (weddings, etc.). What would be a good accounting software solution (preferably cloud-based or SaaS)?
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1answer
38 views
Equity distribution software SaaS spin-off
I have been working in a consulting agency for a couple of years. Besides my standard job responsibilities, I was accountable for the technology. Some years ago we developed a software, for internal ...
3
votes
1answer
80 views
Commission structure for hardware vendor reselling SaaS software
I'd like to get some input on appropriate commission structures for a hardware vendor re-selling my company's add-on software that works with their products. I've read a bunch of the commissions ...
4
votes
2answers
157 views
Sale commission for someone who brings a big fish (SaaS model)
I was wondering what is a reasonable/fare commission for someone (call him an agent) who can introduce us to a potential big client. I estimate the client can generate at minimum 400K-600K a year for ...
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vote
1answer
222 views
Moving from one cloud-based CRM to another?
We're a small healthcare-related services company with one sales rep, whom I manage. We are trying out the Salesforce.com contact manager and it seems to do the job for what we need. We use Google ...
9
votes
3answers
171 views
When is it too early to measure conversion rate?
My bootstrapped saas startup launched only a few months ago. My traffic is growing steadily but still fairly low (~200 hits/day). Although I do consider the product validated (we have a growing ...
3
votes
3answers
196 views
How can I price my SaaS app better?
This is what my current monthly pricing is:
$29 for up to 50 users
$149 for up to 150 users
$299 for up to 300 users
Pricing on request above 300 users
A few things to note:
This has to be a ...
8
votes
2answers
453 views
Offering bulk discounts on SaaS user subscription fees
Please note that I am specifically referring to SaaS providers that have adopted the traditional pricing model of charging per user per month, and have at some point considered offering pricing tiers ...
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2answers
49 views
Are there benefits in targeting local companies to use my SaaS product?
I'm developing a software as a service product due to a problem I was experiencing when emailing clients. Without going into too much detail about it; it's a product that would be aimed towards ...
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2answers
71 views
Is it okay to use 2 different payment accepting services (systems) on the website that sells SaaS software?
One service will be used for region A because it offers paypal, the second one will be used for region B (it does not have paypal option) but offers automatical generation and sending invoice for ...
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votes
2answers
63 views
Pricing SAAS product for an on-customer-permises client
We are selling a Ruby on Rails application on a SAAS model.
The monthly fee is determined based on the number of operators and the number of projects each customer is using.
We have been approached ...
1
vote
2answers
115 views
building an application at work, want to spin it into a business
I am building a custom sales portal at my place of employment, a large company. I would like to start a saas business that uses the same features I am building for the custom project at work. I want ...
0
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1answer
21 views
1099 requirements for customers in middleman-type business
Note: I WILL be seeking information from a lawyer or accountant if I proceed but I want preliminary info here first.
I am considering a business that, for sake of example, is much like Guru.com or ...
10
votes
2answers
181 views
B2B SAAS business. Enterprise customers keep asking to accept their terms agreements
My business is a B2B SaaS business that I've been running for the last two years. It is self-provisioning, self-service, subscription-based service charged to customers credit cards. Monthly ...
22
votes
9answers
877 views
Selling my SaaS: been offered $500k plus 3-year management contract. How should I respond?
My husband and I built a niche SaaS over the past 12 years...it was an idea way ahead of its time that is now catching on and attracting attention. For school districts, so our addressable market is ...
3
votes
3answers
235 views
How to structure SaaS website
I am not sure how to structure website for our SaaS product. Basically we want to tell 3 things: what is product about (it's relatively new and to our potential customers (small businesses) yet ...
4
votes
2answers
1k views
Avoiding complicated EU VAT rules for SaaS company
I am in the UK and am in the process of setting up a SaaS product which people will be able to purchase online by monthly subscription.
I have been researching the VAT rules for supply of electronic ...
3
votes
2answers
175 views
SaaS, should we pick the payment options or let the customer?
Working on a new B2C SaaS will allow our customers to accept payments online from their customers.
Currently we're trying to decided whether its better to have a list of payment gateways for our ...
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4answers
221 views
How to deal with unsatisfied clients in a free application
We offer a free, cloud based B2B application - it offers the same and more functionality than most if not all of the paid equivalent applications out there at no cost. We offer awesome support (most ...
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1answer
44 views
Conversion rate for support contracts
We have a B2B Saas offering which is currently free - we are exploring monetisation options and rather than going the route of charging for a premium option we are considering keeping it free and ...
1
vote
1answer
88 views
Basic Pricing for a Healthcare SaaS startup
The product is a healthcare SaaS product which saves money for small clinics. Let's say we can get really confident estimates of how much money we're saving them each month, based on a pilot. Is there ...
2
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2answers
106 views
Followed by a cloud VC investor on Twitter - should we contact him?
We have a small but rapidly growing cloud based product which is currently free and we are about to move into the monetization stage.
In the last week we have been followed on Twitter by a tech VC ...
3
votes
6answers
317 views
How do you choose the base currency for online and mostly international sales?
We are about to launch a website offering products. My "gut" feeling is that a good proportion of our customers will be based in the US. We are currently based in the UK, though that is likely to ...
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1answer
53 views
Should I have a sales contract with my first client?
Next week I will meet with my first client to discuss a subscription with my SaaS product. I gave him the first month to test it out.
During that time, he’s given me a wealth of helpful feedback ...
3
votes
2answers
159 views
What to offer sales biz dev first hire / partner for product that has early sales traction?
Background:
I am a developer with a SaaS product that is bringing in revenue, but not enough to pay a sales person's salary (yet). The company shouldn't need outside funding. The product is ...
5
votes
2answers
161 views
Comparison of sites that force email activation vs. ones that accept any email
I'm looking for a comparison of SaaS websites that force email activation versus ones that do not. Similar to how some websites review a checkout process across multiple domains.
3
votes
4answers
71 views
How do I effectively communicate my mobile site to non-technical users?
I have a product designed for mobile browsers.
When I promote the site to my target audience, I find that they understand the term "app", but terms like "website" or "web application" do not ...
1
vote
2answers
55 views
SaaS founders incentives: Business and Technology
We are two 50/50 founders of an enterprise SaaS company. both cofounders are tech people with a good grasp of business knowledge.
Mainly, one of our cofounders brought most of our clients and handled ...
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votes
5answers
426 views
Is telemarketing an effective sales technique for SaaS?
Has anyone here had success driving sales for their SaaS startup using telemarketing, or is it usually just a waste of money and a way to annoy potential customers?
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7answers
407 views
Is 'free' a bad idea in business applications?
In the case of business SaaS, specifically in a market where this type of software is never free what are the arguments regarding launching your product for free?
More specifically the idea would be ...
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vote
3answers
73 views
How does one acknowledge fault with customers?
I almost (ALMOST) permanently overwrote the only config file (e.g. no backup) that contained an encryption key for user logins. This would have disabled my clients' ability to login to my site and ...
2
votes
3answers
101 views
How to display complex pricing in a friendly way
I'm launching an online service which is designed to bring together a lot of different services into one package, all manageable online.
The problem I've got is how to handle the pricing. The price ...
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votes
1answer
67 views
Start up competitors and user base
I'm a qualified software engineer and I've been reading some articles about start ups.
Y combinator Coming up with Start Up Ideas
How to get start up ideas
12 Rules For Building Your First ...
5
votes
6answers
467 views
How to compensate sales rep for (bootstrapped) SaaS startup?
My SaaS startup has gained some early traction (a slowly growing number of paying customers built up over our first few months after launch). It's now time to "step on the gas" and grow the ...
4
votes
2answers
171 views
How to transform a free trial user to a paying one?
We are a B2B web company, which offers a tool for online sellers ( amazon, ebay ).
Since we got more and more free trial user, our ratio from trial to paying ( which was before near 80% ) got back ...
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0answers
37 views
profit sharing percentage in partnership ss [duplicate]
Possible Duplicate:
Forming a new software startup, how do I allocate ownership fairly?
Partnership questions
I am starting an online service provider company along with a business ...
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0answers
21 views
SaaS based on another commercial project
I have an idea for a specialized SaaS that bundles a commercial ecommerce product + hosting + custom plugins. I would first require that the purchase a license from the commercial product at which ...
2
votes
1answer
59 views
What to consider when approaching a developer about a SaaS partnership opportunity?
First question and this is on behalf of a friend of mine. I'm a student developer, so I was hoping someone around here could provide some tangible insight.
My friend is not new to starting a ...
7
votes
2answers
201 views
Has anyone sold a “fork” version of their software?
I created a SaaS that became quite popular over the weekend. I had a steady stream of users sign up and many are actually still using it (lots of folks who signed up out of curiosity).
Anyway, I ...
5
votes
4answers
139 views
Charging annually based on number of users. How to grant flexibility on the number of users?
We have a product that the customer pays based on the number of users. Suppose it costs 10$/mo/user and that the client has 10 users. That is, he pays 100$ per month for his 10 users. We want to offer ...
1
vote
2answers
84 views
Determine offer for SaaS company?
I've read various forms of the following question, but haven't found an answer that fits the following, so I'm hoping someone can help out.
I'm interested in potentially acquiring a currently in-beta ...
1
vote
1answer
89 views
What kind of terms should an affiliate marketing program have for a subscription-based product?
I have a SaaS app aimed at small businesses, and I am considering an affiliate marketing program to help me reach customers, but have questions:
Is it customary to give an affiliate a commission on ...
2
votes
1answer
176 views
Examples of email autoresponder strategies?
I'm searching for some examples / case studies / strategies / advice for crafting an email autoresponder series, with the goal of converting newsletter subscribers into customers of my saas service.
...
1
vote
1answer
179 views
Price quote inquiry - best way to answer and find more?
I just received an inquiry about a price quote for a large amount of Users for our Online Suggestion Box tool Vetter, from a local government employee. He simply asked for the quote, no other info.
...
1
vote
1answer
159 views
Where to start our Market Research
UPDATED
Hi there,
Our product is a cloud based application available cross platform. It's functionality, summed up, is too help you share the books you read with your friends.
We are in the stages ...
3
votes
3answers
387 views
Best Email Services for a Maturing Startup
I run a small but very successful startup, that has been around for 13 months now. We are a 10 person team, but are rely on an aging Exchange 2003 server for our email, calendar, and contact support.
...
