SaaS stands for Software as a Service. That means a Software for which the business model is Subscription based with a recurring fees. The opposite would be on-Premise software which you buy once for an upfront fee but don't necessarily need to pay any recurring fee to keep using.
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17 views
Support desk software that hides itself from end users [closed]
As a user of companies that use ZenDesk, I find it a Hideous Spammy Abomination. Yes, email support itself is a Hideous Spammy Abomination but a solution that pushes the burden in part to users is a ...
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1answer
71 views
How to monetize payment processing within a SaaS [closed]
I'm designing a SaaS now that allows users to invoice customers and accept payments via the customer's credit card. The users should also be able to make payments to their vendors. What's the best way ...
4
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2answers
148 views
Sale commission for someone who brings a big fish (SaaS model)
I was wondering what is a reasonable/fare commission for someone (call him an agent) who can introduce us to a potential big client. I estimate the client can generate at minimum 400K-600K a year for ...
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3answers
194 views
How can I price my SaaS app better?
This is what my current monthly pricing is:
$29 for up to 50 users
$149 for up to 150 users
$299 for up to 300 users
Pricing on request above 300 users
A few things to note:
This has to be a ...
-1
votes
3answers
50 views
What service to use for DONATE button on the website? [closed]
I am from company that develops SaaS software - project management for engineers. We offer this solution as free - it is based in the cloud (on our servers). Our approach is not to take from this ...
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2answers
49 views
Are there benefits in targeting local companies to use my SaaS product?
I'm developing a software as a service product due to a problem I was experiencing when emailing clients. Without going into too much detail about it; it's a product that would be aimed towards ...
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2answers
68 views
Is it okay to use 2 different payment accepting services (systems) on the website that sells SaaS software?
One service will be used for region A because it offers paypal, the second one will be used for region B (it does not have paypal option) but offers automatical generation and sending invoice for ...
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1answer
38 views
Equity distribution software SaaS spin-off
I have been working in a consulting agency for a couple of years. Besides my standard job responsibilities, I was accountable for the technology. Some years ago we developed a software, for internal ...
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2answers
50 views
Is summertime a good period to start online-marketing campaign for my SaaS? [closed]
We develop SaaS for B2B - project management for engineers.I ask this question because consider many people are out for holidays and being in summer relaxed mood.
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1answer
21 views
1099 requirements for customers in middleman-type business
Note: I WILL be seeking information from a lawyer or accountant if I proceed but I want preliminary info here first.
I am considering a business that, for sake of example, is much like Guru.com or ...
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vote
2answers
115 views
building an application at work, want to spin it into a business
I am building a custom sales portal at my place of employment, a large company. I would like to start a saas business that uses the same features I am building for the custom project at work. I want ...
10
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2answers
181 views
B2B SAAS business. Enterprise customers keep asking to accept their terms agreements
My business is a B2B SaaS business that I've been running for the last two years. It is self-provisioning, self-service, subscription-based service charged to customers credit cards. Monthly ...
3
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1answer
78 views
Commission structure for hardware vendor reselling SaaS software
I'd like to get some input on appropriate commission structures for a hardware vendor re-selling my company's add-on software that works with their products. I've read a bunch of the commissions ...
3
votes
3answers
235 views
How to structure SaaS website
I am not sure how to structure website for our SaaS product. Basically we want to tell 3 things: what is product about (it's relatively new and to our potential customers (small businesses) yet ...
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2answers
63 views
Pricing SAAS product for an on-customer-permises client
We are selling a Ruby on Rails application on a SAAS model.
The monthly fee is determined based on the number of operators and the number of projects each customer is using.
We have been approached ...
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4answers
221 views
How to deal with unsatisfied clients in a free application
We offer a free, cloud based B2B application - it offers the same and more functionality than most if not all of the paid equivalent applications out there at no cost. We offer awesome support (most ...
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1answer
43 views
Conversion rate for support contracts
We have a B2B Saas offering which is currently free - we are exploring monetisation options and rather than going the route of charging for a premium option we are considering keeping it free and ...
1
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1answer
88 views
Basic Pricing for a Healthcare SaaS startup
The product is a healthcare SaaS product which saves money for small clinics. Let's say we can get really confident estimates of how much money we're saving them each month, based on a pilot. Is there ...
2
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2answers
104 views
Followed by a cloud VC investor on Twitter - should we contact him?
We have a small but rapidly growing cloud based product which is currently free and we are about to move into the monetization stage.
In the last week we have been followed on Twitter by a tech VC ...
9
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3answers
155 views
UK Startup dealing with US Software Patents
As the owner of a UK software company, I'd like to finish a SaaS application I've had in development for a while and sell it as a monthly subscription service. The software could be sold worldwide.
I ...
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1answer
53 views
Should I have a sales contract with my first client?
Next week I will meet with my first client to discuss a subscription with my SaaS product. I gave him the first month to test it out.
During that time, he’s given me a wealth of helpful feedback ...
3
votes
4answers
71 views
How do I effectively communicate my mobile site to non-technical users?
I have a product designed for mobile browsers.
When I promote the site to my target audience, I find that they understand the term "app", but terms like "website" or "web application" do not ...
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2answers
55 views
SaaS founders incentives: Business and Technology
We are two 50/50 founders of an enterprise SaaS company. both cofounders are tech people with a good grasp of business knowledge.
Mainly, one of our cofounders brought most of our clients and handled ...
1
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3answers
73 views
How does one acknowledge fault with customers?
I almost (ALMOST) permanently overwrote the only config file (e.g. no backup) that contained an encryption key for user logins. This would have disabled my clients' ability to login to my site and ...
22
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9answers
875 views
Selling my SaaS: been offered $500k plus 3-year management contract. How should I respond?
My husband and I built a niche SaaS over the past 12 years...it was an idea way ahead of its time that is now catching on and attracting attention. For school districts, so our addressable market is ...
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3answers
101 views
How to display complex pricing in a friendly way
I'm launching an online service which is designed to bring together a lot of different services into one package, all manageable online.
The problem I've got is how to handle the pricing. The price ...
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1answer
67 views
Start up competitors and user base
I'm a qualified software engineer and I've been reading some articles about start ups.
Y combinator Coming up with Start Up Ideas
How to get start up ideas
12 Rules For Building Your First ...
4
votes
2answers
171 views
How to transform a free trial user to a paying one?
We are a B2B web company, which offers a tool for online sellers ( amazon, ebay ).
Since we got more and more free trial user, our ratio from trial to paying ( which was before near 80% ) got back ...
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0answers
37 views
profit sharing percentage in partnership ss [duplicate]
Possible Duplicate:
Forming a new software startup, how do I allocate ownership fairly?
Partnership questions
I am starting an online service provider company along with a business ...
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0answers
21 views
SaaS based on another commercial project
I have an idea for a specialized SaaS that bundles a commercial ecommerce product + hosting + custom plugins. I would first require that the purchase a license from the commercial product at which ...
2
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1answer
59 views
What to consider when approaching a developer about a SaaS partnership opportunity?
First question and this is on behalf of a friend of mine. I'm a student developer, so I was hoping someone around here could provide some tangible insight.
My friend is not new to starting a ...
5
votes
6answers
457 views
How to compensate sales rep for (bootstrapped) SaaS startup?
My SaaS startup has gained some early traction (a slowly growing number of paying customers built up over our first few months after launch). It's now time to "step on the gas" and grow the ...
5
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4answers
139 views
Charging annually based on number of users. How to grant flexibility on the number of users?
We have a product that the customer pays based on the number of users. Suppose it costs 10$/mo/user and that the client has 10 users. That is, he pays 100$ per month for his 10 users. We want to offer ...
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2answers
84 views
Determine offer for SaaS company?
I've read various forms of the following question, but haven't found an answer that fits the following, so I'm hoping someone can help out.
I'm interested in potentially acquiring a currently in-beta ...
2
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1answer
176 views
Examples of email autoresponder strategies?
I'm searching for some examples / case studies / strategies / advice for crafting an email autoresponder series, with the goal of converting newsletter subscribers into customers of my saas service.
...
9
votes
3answers
169 views
When is it too early to measure conversion rate?
My bootstrapped saas startup launched only a few months ago. My traffic is growing steadily but still fairly low (~200 hits/day). Although I do consider the product validated (we have a growing ...
5
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2answers
161 views
Comparison of sites that force email activation vs. ones that accept any email
I'm looking for a comparison of SaaS websites that force email activation versus ones that do not. Similar to how some websites review a checkout process across multiple domains.
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1answer
179 views
Price quote inquiry - best way to answer and find more?
I just received an inquiry about a price quote for a large amount of Users for our Online Suggestion Box tool Vetter, from a local government employee. He simply asked for the quote, no other info.
...
3
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3answers
384 views
Best Email Services for a Maturing Startup
I run a small but very successful startup, that has been around for 13 months now. We are a 10 person team, but are rely on an aging Exchange 2003 server for our email, calendar, and contact support.
...
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7answers
405 views
Is 'free' a bad idea in business applications?
In the case of business SaaS, specifically in a market where this type of software is never free what are the arguments regarding launching your product for free?
More specifically the idea would be ...
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1answer
70 views
How could I validate a product that saves large SaaS biz money on bandwith?
My business idea deals with compressing the traffic coming out of web apps to the client. I can show the bandwidth differences with and without my software.
How do I know validate if companies will ...
1
vote
1answer
88 views
What kind of terms should an affiliate marketing program have for a subscription-based product?
I have a SaaS app aimed at small businesses, and I am considering an affiliate marketing program to help me reach customers, but have questions:
Is it customary to give an affiliate a commission on ...
1
vote
1answer
158 views
Where to start our Market Research
UPDATED
Hi there,
Our product is a cloud based application available cross platform. It's functionality, summed up, is too help you share the books you read with your friends.
We are in the stages ...
4
votes
3answers
431 views
Is SaaS really a profitable market now (compared to 2005)?
When you consider the following:
20 USD monthly fee x 12 months = 240 USD per user / yr.
So, 1,000 paying customers would be needed to attain 240,000 USD revenue
At a conversion rate of 10% one ...
3
votes
2answers
175 views
SaaS, should we pick the payment options or let the customer?
Working on a new B2C SaaS will allow our customers to accept payments online from their customers.
Currently we're trying to decided whether its better to have a list of payment gateways for our ...
4
votes
2answers
342 views
Changing SaaS pricing model from 'per month' to 'technology fee' paid by end customer approach
We have a niche Saas product that is essentially a very specific ecommerce portal and management system to allow businesses to sell memberships to their customers. Currently, pricing is based on the ...
3
votes
2answers
159 views
What to offer sales biz dev first hire / partner for product that has early sales traction?
Background:
I am a developer with a SaaS product that is bringing in revenue, but not enough to pay a sales person's salary (yet). The company shouldn't need outside funding. The product is ...
2
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3answers
116 views
In what language should terms and agreements be written?
I'm launching SaaS which will be accessed mainly through mobile app and web browser. Company will be located in one of the EU countries, but will offer services worldwide.
I'm wondering in what ...
6
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2answers
86 views
Trial email schedule
The users of my saas app have a 14 day trial run to decide if they like it enough in order to stump up the cash for a monthly subscription.
I'm trying to work out a schedule of emails to send the ...
9
votes
2answers
245 views
How should I say no to customer?
I have startup software company (SaaS model) that is just me. All funding comes in from my main customer(Customer A). Product still in development and I have specific roadmap for next versions.
At ...
