The email tag has no wiki summary.
9
votes
13answers
2k views
Does having a professional email account matter?
Is it just me or do: @yahoo, gmail, hotmail, accounts not look professional? I can't imagine cost being an excuse. Most hosting providers include email with the site.
8
votes
11answers
728 views
Would Google Apps or Outlook Exchange Be Better For Startups?
Google Apps is now frequently compared to Microsoft's Outlook Exchange email solution. Which one would be better for usage in a startup?
7
votes
10answers
2k views
Help with an effective email signature
I'm trying to come up with an effective email signature, but I'm undecided which has the most impact. So far I have come up with:
Joe Blogs
Managing Director
www.smartcompanysoftware.com
A little ...
7
votes
7answers
538 views
Is there a CRM software that
I'm looking for a low-cost or hopefully free for 1-3 users CRM software that has the following features:
1) Integrates with my email automatically (I'd like for all the email conversations, with a ...
6
votes
11answers
441 views
Should you time your emails to be during business hours?
Do customers care if I reply at three in the morning, or will they think it's unprofessional?
5
votes
9answers
1k views
Putting together a landing page and email contact form
I have decided to start advertising for my product before it launches. I need a landing page that will collect email and other info.
I have hosting, but I don't yet have a domain. I was thinking of ...
5
votes
2answers
160 views
How to offer BETA Codes?
I have launched a web app a couple of days ago in closed BETA and I have been trying quite hard to contact relevant bloggers (about 12 of them now) to post/tweet about my startup and to offer BETA ...
4
votes
3answers
4k views
Best way to send a business proposal
I'm about to send a business proposal to a person who doesn't know me. The document volume is equivalent to about 6 pages (A4, single spaced). I can create a nice looking PDF optimized for screen view ...
4
votes
6answers
263 views
To use the company domain for the product's email addresses?
This may seem an awfully trivial question, but its one that's been bugging me enough to ask it here.
I've developing (in the final stages before initial release) a web application service to sell to ...
4
votes
4answers
872 views
How to prevent legit emails sent to customers who asked these emails from being considered spam?
I'm bootstrapping a business software and I've got a serious issue: I don't plan on doing any "mass mailing" nor "email campaign".
I will never ever send one email to someone who didn't ask. My ...
4
votes
2answers
164 views
Rules of good email communication
What are the rules of good style in business email communication, regarding timeline of message exchanging?
I mean, how fast the incoming message should be answered? What are the most possible delay ...
4
votes
3answers
1k views
Do you use a service for ensuring email deliverability (like Sendgrid, Postmark, etc.)? Why or why not? If so, what service?
Using an external service for delivering your emails can take a lot of load off your shoulders if deliverability is a must. Services like Sendgrid and Postmark have pre-configured, whitelisted servers ...
4
votes
3answers
442 views
How do I create a successful Email campaign?
I'm trying to figure out the best way of sending out an email campaign to alert potential customers about my desktop software application for fostering agencies and organizations.
I have looked at ...
4
votes
3answers
138 views
Should I use a seperate but related domain to send reports from my new webapp?
In other webapps I've done I've always sent email from the same domain as the app. However for my next project I'm thinking of using a related domain. For example if my webapp domain was widgets.com ...
4
votes
1answer
695 views
How to track customer email support metrics with gmail?
We're using Gmail to field customer support requests. I am looking for a way to track key metrics of how we serve customers: average response time, %% of inquiries left unanswered, customer ...
3
votes
4answers
75 views
How to deal with members who are banned from a site?
i'm running a niche dating site startup and every day we ban a number of members who either are time wasters, harass other members, etc.
About once a week I get an email from one of the ex-members ...
3
votes
3answers
195 views
E-mail marketing to prospective clients / users?
Don't laugh, but I'm working on a website idea that isn't novel in any particular way. It doesn't do anything new except service a niche industry in my world view of "better". I very well understand ...
3
votes
2answers
81 views
Should I provide newsletter archive online?
I'm starting a newsletter about Japan and I'm not sure whether it should have an online archive of past issues. If yes, only available to subscribers, or widely publicized all over the net?
I think ...
3
votes
3answers
384 views
Best Email Services for a Maturing Startup
I run a small but very successful startup, that has been around for 13 months now. We are a 10 person team, but are rely on an aging Exchange 2003 server for our email, calendar, and contact support.
...
3
votes
5answers
311 views
Can I use Google apps (standard) for my startup?
I want to use Google apps for my bootstraped startup (currently, just me, myself and I). The Google Apps Standard Edition intro talks about individulas and groups, but does not mention anything about ...
3
votes
5answers
365 views
Strategy for sending email reminders for a SaaS
I'm building a free-to-use SaaS to help people understand the energy efficiency of their homes and I'm planning to send email reminders to help promote activity in the site e.g. users who registered ...
3
votes
2answers
157 views
Best practices for correspondance with user / customers
Anyone aware of any books, articles, blogs, anything, that talks about best practices for communicating with users. Issues like, how often, at what user actions, what language to use, what formats, ...
3
votes
2answers
140 views
Are there any 'rules of thumb' regarding email response rates?
I am running a startup and I reached out to an industry publication that I read while I was working for my last employer (for advertising our product with them). I am interested in their email blast ...
3
votes
2answers
2k views
ReturnPath vs. SendGrid: Looking for advice
SocialGrow needs to do either ReturnPath or SendGrid to ensure our emails are whitelisted.
How do you compare the two? Under the Silver SendGrid option it looks like we are required to separately ...
3
votes
1answer
70 views
Operational email policy
We've recently launched a platform and we start aquiring emails from users, partly from facebook and partly on their own merit.
We want to start sending operational emails to our users, for example: ...
3
votes
1answer
55 views
What's the best way to discourage junk data submission to my site?
I'm working on a search site. But the data being searched is only the data submitted by the public. I have no need for users, but I want to discourage people/bots from submitting complete junk that ...
2
votes
2answers
208 views
Who should I contact if I want to sell my website to big company?
I am a founder. I'm planning to write a letter/email to sell one of my website to big company, but the question is: Who should I contact?
The CEO of company, the product manager or just anyone that ...
2
votes
4answers
133 views
Emailing prospects: plain text or HTML?
I provide a web-based service for small & local businesses and sending emails is one method of getting new customers.
However, should the first email you send them be an introductory plain text ...
2
votes
4answers
2k views
Should I move my business email to Gmail?
I'm battling with this issue for a while.
I host my domain at DiscountAsp and although I'm very happy with the hosting, their email web application has some limitations.
Basically what I need is a ...
2
votes
1answer
175 views
Elevator pitch by email
I am developing a web application.
As part of my marketing attempts, I am trying to send messages to different companies that might have interest in my product.
Unfortunately I only have an email ...
2
votes
4answers
2k views
Solutions for sending large amount of opted-in mails
We are launching a web application which will send large amount of emails to user's first degree connections (OPTED IN, NOT SPAM). Now this is a sensitive issue and most hosting providers doesn't ...
2
votes
1answer
232 views
Best way to email 100k customers
We offer a free and paid version of our product. We have about 100k users who have used one or the other. We'd like to start sending a monthly email newsletter to them (that they can opt out of). ...
2
votes
1answer
168 views
Web service with subscription/payment and with automated email
I am considering starting a business based on daily/regular emails that will be fed an automated process getting data from a MySQL database.
I am looking for a service that:
offers a ready-made ...
2
votes
2answers
198 views
can-spam advice, are these messages transactional, relationship or commercial?
I'm running a dating site and as the volume of emails is growing dramatically, I want to be 200% sure that I am can-spam compliant. Here is the types of emails that I send and how I classify them :
...
2
votes
4answers
163 views
Any company will accept an email/XML, print it, stamp it and mail it for my company? [closed]
I am running a 1 man company and I need to mail a number of letters to my clients (invoices, etc). I would like to avoid doing all the work myself, and focus instead on what I do best. Does anyone ...
2
votes
3answers
172 views
Offering Google Apps accounts to customers
I'm starting a business that helps small businesses build and maintain a website. I will be managing most aspects of the website, including domain names and email addresses. I like the idea of setting ...
2
votes
2answers
174 views
How valuable is a targeted listed of 40,000 emails?
I'm about to release a software as a service targeted at university students. Through the university I currently attend, I was able to export the global email address list (this information is ...
2
votes
1answer
206 views
India/Asia based hosted exchange email provider
I run a small startup in India and we're using Outlook 2010 for email. We're currently using a US-based top-tier hosted-exchange (exchange 2010) provider but wish to switch to one that has India/Asia ...
1
vote
6answers
277 views
Are Google Apps (hosted gmail/groups) enough for early stage customer service?
We're currently building a small e-commerce product that involves recurrenct billing (think of domain registration).
As the 'tech guy' I don't want to set up a full blown ticketing system at this ...
1
vote
5answers
211 views
What is your opinion about start-ups adding legalese to email?
In the open, transparent Web 2.0 world should start-ups copy big public corps use of email legalese like the following for possible future protections, or does this send the wrong message about the ...
1
vote
4answers
97 views
Is it safe to auto-junk customers emails with a combination of letters and numbers by default?
We ask for customer feedback about our software on uninstallation via a web form.
In our experience, we only rarely get anything valuable our of this. It is even worse. Particularly, emails from ...
1
vote
2answers
217 views
Sending emails on behalf of customers in a whitelabelable app
We built a multi-tenant or whilabelable app so that each of our customers use it to communicate with their users and those users never know we exist. This is quite similar to Zendesk, Basecamp, etc.
...
1
vote
2answers
264 views
Obtaining new clients through email marketing
Right now I'm sitting behind my desk at a top 100 company, and quite frankly I started to hate my corporate job. I feel like it is killing my soul everyday.
I have always dreamed of owning my ...
1
vote
1answer
74 views
Best practices for finding customers via email
We want to create a start-up, it offers computational services to biotechs for drug discovery. We want to find customers out of our country. Besides options such as traveling, or attending forums, ...
1
vote
4answers
183 views
Using Google Apps for Business for all my sites?
Currently I have a standard Gmail account. Each site has email forwarders set up and the mail gets forwarded to that Gmail account, and I can reply with different email profiles.
Due to the ...
1
vote
3answers
822 views
How To Organize Information For Multiple Personal Businesses
I want to start multiple businesses. For these businesses I would like to have a separate checking account, telephone number, mailing address.
What do you suggest to make this as simple as possible ...
1
vote
3answers
360 views
How to quickly check a large number of email addresses for validity
I have about 1000 people who answered a survey about 10 years ago that were interested in the product I was going to develop. They indicated they'd like me to send them an email when the beta release ...
1
vote
2answers
119 views
Is there a good service for managing simple email lists
I have a select set of customers that I would to provide info to on a regular basis via email. I could just create a email alias in outlook but then I would have to manage any subscriptions or ...
1
vote
3answers
89 views
Placing Ads in highly targeted email
I run a mail service for a particular community of users. This email system goes far beyond an occasional email to a basic mailing list - it is the fabric that holds the community together. I would ...
1
vote
3answers
329 views
Are “invite your friends” emails can-spam compliant?
I've added an "invite your friends" feature to my site but reading through can-spam, it seems as if invites should be classified as unsolicited emails.
But invites must be can-spam compliant because ...
