Tagged Questions
4
votes
1answer
696 views
How to track customer email support metrics with gmail?
We're using Gmail to field customer support requests. I am looking for a way to track key metrics of how we serve customers: average response time, %% of inquiries left unanswered, customer ...
1
vote
6answers
278 views
Are Google Apps (hosted gmail/groups) enough for early stage customer service?
We're currently building a small e-commerce product that involves recurrenct billing (think of domain registration).
As the 'tech guy' I don't want to set up a full blown ticketing system at this ...
6
votes
11answers
442 views
Should you time your emails to be during business hours?
Do customers care if I reply at three in the morning, or will they think it's unprofessional?
4
votes
4answers
873 views
How to prevent legit emails sent to customers who asked these emails from being considered spam?
I'm bootstrapping a business software and I've got a serious issue: I don't plan on doing any "mass mailing" nor "email campaign".
I will never ever send one email to someone who didn't ask. My ...
