We're using Gmail to field customer support requests. I am looking for a way to track key metrics of how we serve customers: average response time, %% of inquiries left unanswered, customer ...
We're currently building a small e-commerce product that involves recurrenct billing (think of domain registration). As the 'tech guy' I don't want to set up a full blown ticketing system at this ...
Do customers care if I reply at three in the morning, or will they think it's unprofessional?
I'm bootstrapping a business software and I've got a serious issue: I don't plan on doing any "mass mailing" nor "email campaign". I will never ever send one email to someone who didn't ask. My ...