The customers tag has no wiki summary.
2
votes
4answers
222 views
How to deal with unsatisfied clients in a free application
We offer a free, cloud based B2B application - it offers the same and more functionality than most if not all of the paid equivalent applications out there at no cost. We offer awesome support (most ...
2
votes
3answers
218 views
Stealing customers from competitors on Twitter?
I am currently running a very simple side project which I hope will lead to something bigger.
I see quite a few tweets from my competitors customers saying they're using their product for a ...
5
votes
3answers
299 views
Best strategies for approaching customers via phone
We are currently creating a spin-off from the university, that offers services to biotech/pharma companies. We have tried to reach our first customers by cold emails, but we were not very successful. ...
2
votes
1answer
69 views
Determining the pricing of a cloud service intended for businesses
We will soon be meeting for the first time with several of our potential customers which are chain-stores to which we will be selling our service.
I don't want to uncover too much information about ...
4
votes
4answers
160 views
Looking for first customers; is it a good idea to offer our services completely for free?
We are going to creating a start up that offers services to biotechs; our deliverable is to discover bioactive compounds in a given biological context (such as pharma). We want to follow some of the ...
1
vote
3answers
278 views
Legal implications of a chargeback on NO-Refund policy
I wonder if publishing a NO-refund policy will prevent the chargeback?
As a business, we'll show it where the customers can see it -- on the website and include in emails invoices and sales receipts. ...
1
vote
1answer
74 views
Best practices for finding customers via email
We want to create a start-up, it offers computational services to biotechs for drug discovery. We want to find customers out of our country. Besides options such as traveling, or attending forums, ...
2
votes
1answer
101 views
Customer discovery and validation in B2B
I have a very immature idea of a B2B startup, and I want to gather some feedback on it.
Assuming, that "future customers" are business people, what is the best way to communicate with them on early ...
0
votes
0answers
32 views
What are some good ways to find early adopters potentially interested in your new business idea? [duplicate]
Possible Duplicate:
Best Place to Get Good Constructive Feedback on New Site
I'm thinking about practices to get early adopters before you have actually built a functional version of your ...
3
votes
4answers
126 views
As an app developer, should I have an NDA?
I am in the process of launching an LLC for app development. I already have a potential customer who has inquired about an app which I am currently creating mock-up designs for. Before I present the ...
2
votes
3answers
189 views
Is there a reliable way to predict customer churn rate?
Recently, I heard about the concept of being able to predict customer churn as a way to avoid losing customers.
Is there a reliable way to predict customer churn rate?
1
vote
1answer
179 views
Price quote inquiry - best way to answer and find more?
I just received an inquiry about a price quote for a large amount of Users for our Online Suggestion Box tool Vetter, from a local government employee. He simply asked for the quote, no other info.
...
3
votes
1answer
118 views
What are techniques to elicit requirements from customers who don't understand their needs?
Question:
How do you prevent a situation where you have to produce work-product work first and get client feedback before getting on the right track to meet their needs?
Are there techniques to help ...
0
votes
1answer
86 views
How do you indentify what type of adoptor a person is?
Looking at how someone uses an existing products/services, is there a way to tell what sort of adopter they are in the adoption curve for a new market? If so how, and what is the source for this ...
1
vote
2answers
136 views
How can I convince local businesses to sign up on my website (for free)?
I've recently launched a website and I need to sign up as many local businesses as I can on it. The website is currently only available for local businesses in Ontario, Canada only. There are a few ...
1
vote
2answers
157 views
Customer Discovery: How much data is sufficient?
I am doing a Customer Discovery phase (as per Customer Development model by Steven G. Blank). In this step I need to have to identify the following:
The customer has a problem.
The customer ...
0
votes
1answer
175 views
Using customers' logo on my website [duplicate]
Possible Duplicate:
Can I use the logos of other companies on my site?
This is a legal question, so I suppose I should consult a lawyer ... any lawyers reading this? ;-)
After almost 2 ...
8
votes
6answers
555 views
How do you verify the viability of your idea?
I would like to hear from those folks that have gone through their initial market research and idea validation stages of their start-up and would like to share how they went about making sure their ...
4
votes
3answers
364 views
Is It Ethical to Poach Customers
I'll soon be releasing my software product. It's much better than some of the existing products out there. My competitors make it easy to find who their customers are.
Do you think it's ethical for ...
1
vote
3answers
113 views
when to pitch to whom?
we have a relative small project and although it is going slow , there is some progress and good signs,but still far away from feature complete
Anyway my question is when to pitch for VC or when when ...
2
votes
5answers
380 views
How to find salespeople for a startup?
I have bootstrapped a startup and am at the stage where I need salespeople who can go out and acquire some customers. Online marketing doesn't seem to be helping since my startup is a B2B focusing on ...
2
votes
1answer
67 views
Should startups attract only new customer or should they not hesitate in stealing customers from existing players?
I am working on a startup and am currently in beta. Basically I have been looking for customer feedback and continuously improving the product from the feedback I collect.
So far I have stayed under ...
1
vote
2answers
83 views
Convincing a customer about a right decision
Just had an experience in my startup about a customer in my software start up. I develop server based software products for the past year and have a few customers for the same.
A new customer came ...
2
votes
4answers
242 views
Pitching my idea to other business
I have a minimum viable product web application which I have been tinkering with over the past 6 months.
A friend of mine who is keen on startups and attends meet-ups and other events suggested I go ...
4
votes
3answers
369 views
I've built my product. Now how do I get customers?
I've spent the last 10 months building a product to help salons manage their businesses. Throughout the development process I've been spending time with salon owners, salon managers and stylists to ...
0
votes
1answer
302 views
How to Approach Potential Customers Without Tipping off the Competition
We are working on a service that endeavors essentially to provide an advertising forum for a certain class of goods and services whose providers we consider our key customers.
There are others ...
2
votes
2answers
268 views
Early stage strategies of growing your customer base for online start-up?
I wonder what do you recommend are the best strategies for growth and promotion of your online start-up in the early stages after launch?
How do you get your name out there and how do you effectively ...
1
vote
2answers
99 views
Do you answer questions from fake names?
We are in B2B business and now and then someone will send a message via our contact page with a fake name, free email, fake phone etc.
Most of the time the question itself is badly written or barely ...
1
vote
3answers
544 views
How to approach a client via social media, website or email?
Let's say, the web project is done, and I also have the presentation to my project.
Now, how should I explain my project to my potential customer?
Can I just write them on Facebook or email and tell ...
3
votes
3answers
116 views
How to make customers eager to give comments about products which they bought from us?
I have an online store which sells baby products. Thankfully, some customers have already bought my products, although my startup is just 2 months old. One of my plans is to make my customers come ...
6
votes
6answers
356 views
How many potential customers should I meet with in order to verify my idea?
I'm working on a new venture with a friend of mine, and we set to meet as many potential customers as possible before writing even a single line of code.
We've met with 2 customers and both of them ...
1
vote
2answers
266 views
Obtaining new clients through email marketing
Right now I'm sitting behind my desk at a top 100 company, and quite frankly I started to hate my corporate job. I feel like it is killing my soul everyday.
I have always dreamed of owning my ...
1
vote
3answers
186 views
I offer webservices, how will my customers want to contact me?
I'm starting up my business. I'll be offering services to website owners, such as: finding broken links, making 3D covers for ebooks & DVDs from images they provide, maintaining their website, ...
1
vote
1answer
139 views
Attracting users when faking a user-base won't work
Having recently (as in the past week) launched a website with an interesting product, I was looking into various ways of promoting the site to grow its user-base. The site has been pushed out to the ...
3
votes
2answers
173 views
Engaging customers throughout the product development cycle
It is becoming more and more important to get your market involved from day 1 of development (as opposed to day 1 of launch).
How do you engage customers throughout the product development cycle, ...
4
votes
2answers
134 views
What kind of offers can be given to customers when the price of your site is free?
I made some bugs on my site recently that were pretty bad. It is just part of a new release, but I am sure people are not happy about it.
What kind of things can I do for the users of my site to ...
6
votes
2answers
114 views
What makes customers jump ship?
There is Company X online that provides a service for its visitors - and though they currently have the monopoly and have for the past 10 years, the quality of their service is not so great and ...
8
votes
9answers
3k views
Should I pursue someone who stole my idea?
I consult to companies. I specialize in problem resolution, project management, research and occasionally, if there's a call for it, development.
Recently, I was contacted by a development manager at ...
1
vote
2answers
108 views
Risky not to collect customer info for software download?
I have started marketing a software program that for now is a free beta version, available to the general public on my website. I am really just trying to get users to get word-of-mouth publicity and ...
7
votes
7answers
547 views
How can I (inexpensively) say “thanks” to existing customers?
I think a lot of companies might focus too much on getting new customers instead of showing their appreciation for their existing customers. I don't want to be that kind of company. I want my existing ...
16
votes
4answers
1k views
What to do when customer doesn't pay?
I'm at a startup with about 30 employees and we are doing pretty well and have a good number of customers.
One customer owes us about $10,000. Not enough to make it worth it to file a lawsuit but ...
1
vote
3answers
76 views
Getting Useful Customer Input
In general, being able to tweak your product to better suit customer needs is a good thing. The problem is, sometimes it's difficult to get input from customers that is actually useful in that regard, ...
1
vote
3answers
153 views
How do you give value to your customers when you're not an expert in their field?
I'm reading Jeffrey Gitomer's The Little Red Book of Selling. One of its ideas is "give value first": tell people how they can improve their businesses and increase their profits and they'll want to ...
1
vote
1answer
166 views
Why are customers charitable?
Why are customers charitable? Is there research on the primary motivations for customers buying or participating in a charitable product, company, or non-profit? What behavioral psychology research ...
1
vote
1answer
63 views
What is the simplest way to state the importance of finding a solution to a problem as a business model?
I've often heard the maxim "solve a problem" as the fundamental insight into creating a value-providing business. I was hoping someone could elaborate on this, but still keep it concise and easy to ...
0
votes
4answers
229 views
How to approach potential customers on facebook?
I've identified some key individuals/groups on facebook that I believe to have the problem we're trying to solve.
Equipped with only a landing page, what's an effective way to approach them without ...
6
votes
3answers
1k views
How do I find my potential customers (B2B business)?
I'm in the middle of building a useful (as I think) SaaS for small e-commerce stores. Before I got too deep into that, I'd like to find out if they are really interested.
In other words, I want to ...
2
votes
1answer
125 views
What’s the best way to get letters of intent (LOI's) from potential B2B customers before I launch my product?
How do I provide a solid proof point for potential investors while also making customers comfortable with the process? Any pitfalls to be wary of?
0
votes
1answer
45 views
Focus Group for marketing how and effectiveness (Boot Strapped)?
I'm a B2C start up bootstraping. I'm working on a software product and am looking for techniques to talk with my hopeful customers.
Working a real time dictionary solution that integrates and ...
3
votes
6answers
230 views
What's a great gift for awesome customers?
We have a couple of fantastic customers (i.e. they bought in early, they give timely and clear feedback, and they celebrate our successes and give us opportunities to fix mistakes).
I'm looking for ...
