As a user of companies that use ZenDesk, I find it a Hideous Spammy Abomination. Yes, email support itself is a Hideous Spammy Abomination but a solution that pushes the burden in part to users is a ...
I and one other business partner are launching a niche ecommerce site in November. We have nearly everything set except for one or two lingering questions. One of those questions is customer service. ...
My site currently uses Volusion live chat but honestly, it sucks, since I need to run the tool and sit in front of it all day long. I'd like something more mobile where I can respond to chat inquiries ...
StackExchange would be a great alternative to such services as GetSatisfaction. I noticed that fogbugz is using StackExchange as a tool for driving community questions and answers. Is it possible to ...
My service is a cloud-application monitoring service. My clients expect my service to monitor their enterprise software or websites and adjust computing power provided to them. What is SLA/support ...
For those of you that sell a software package that is installed within an organization (web based or not) how do you handle support? Do you hire a few people to take calls, e-mails and handle the ...