Tagged Questions
0
votes
0answers
14 views
Support desk software that hides itself from end users [closed]
As a user of companies that use ZenDesk, I find it a Hideous Spammy Abomination. Yes, email support itself is a Hideous Spammy Abomination but a solution that pushes the burden in part to users is a ...
1
vote
2answers
114 views
Customer Service E-commerce site
I and one other business partner are launching a niche ecommerce site in November. We have nearly everything set except for one or two lingering questions. One of those questions is customer service.
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4
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6answers
912 views
Anyone know of any live chat solutions that integrate w/ Google Talk or other IM platforms?
My site currently uses Volusion live chat but honestly, it sucks, since I need to run the tool and sit in front of it all day long. I'd like something more mobile where I can respond to chat inquiries ...
2
votes
3answers
316 views
Using stackexchange for your own product?
StackExchange would be a great alternative to such services as GetSatisfaction. I noticed that fogbugz is using StackExchange as a tool for driving community questions and answers.
Is it possible to ...
2
votes
2answers
245 views
What kind of stated support/SLA is a B2B startup expected to provide?
My service is a cloud-application monitoring service. My clients expect my service to monitor their enterprise software or websites and adjust computing power provided to them.
What is SLA/support ...
4
votes
2answers
133 views
What do software startups do for support type tasks once the product/site goes live?
For those of you that sell a software package that is installed within an organization (web based or not) how do you handle support? Do you hire a few people to take calls, e-mails and handle the ...
