Tagged Questions

2
votes
1answer
74 views

Best way to tell customers there will be a delay with their service request?

I completed a website for a client earlier this year. They are requesting additions to the site, and currently I'm quite busy. I thanked my client for her patience, and explained to her that I'm a ...
8
votes
4answers
398 views

How do I respond to client asking for retainer back?

After deciding on a list of requirements with a client and agreeing on a price, the client sent me 50% of the total before work was started, and we agreed the remaining was to be paid at delivery. I ...