The customer-service tag has no wiki summary.
2
votes
1answer
77 views
Best way to tell customers there will be a delay with their service request?
I completed a website for a client earlier this year. They are requesting additions to the site, and currently I'm quite busy. I thanked my client for her patience, and explained to her that I'm a ...
3
votes
2answers
46 views
Should I contact customers about canceling who are not using services they pay for?
I own a small website hosting and services company. Most of my clients make automatic payments for recurring hosting services.
However, what is the appropriate way to handle customers that have ...
2
votes
4answers
222 views
How to deal with rude comments and feedback?
I run a website that conducts short story writing competitions for 10 months (each month different genre), and publish an anthology at the end of the year containing all the winning stories. It's just ...
8
votes
5answers
249 views
How to answer questions about estimates?
I have startup company and we have SaaS application which we sell as subscription.
There is a lot of competition(which is good) and often first question I get from prospectives is "How much?"
With ...
9
votes
2answers
246 views
How should I say no to customer?
I have startup software company (SaaS model) that is just me. All funding comes in from my main customer(Customer A). Product still in development and I have specific roadmap for next versions.
At ...
7
votes
2answers
338 views
How to politely reject regular offers for advertisement service that come from the same person?
I opened a gourmet shop 3 months ago. The same people come into my shop and offer various kinds of advertisement, and products that they think will fit into my store.
When they come for the first ...
-1
votes
1answer
131 views
How to price this software
We are building software for a medium-sized company 'X'. Software is unique but strongly depends on data which the company 'X' can gather and plug into the software.
We develop that exclusively for ...
8
votes
4answers
398 views
How do I respond to client asking for retainer back?
After deciding on a list of requirements with a client and agreeing on a price, the client sent me 50% of the total before work was started, and we agreed the remaining was to be paid at delivery.
I ...
6
votes
2answers
76 views
Your business website experiences a bad crash; what's your protocol for communicating with customers?
Having my business website crash (bad) recently was one of the toughest few days since becoming a Founder. My former hosting company experienced a major server issue. A planned re-boot caused a couple ...
4
votes
5answers
122 views
What are some good strategies when setting up a support wiki page?
We run an internal wiki with a lot of customer support FAQs, HOWTOs, and other random notes. We are now looking at creating a customer-fronting wiki that we can move stuff in to and let them ...
1
vote
2answers
114 views
Customer Service E-commerce site
I and one other business partner are launching a niche ecommerce site in November. We have nearly everything set except for one or two lingering questions. One of those questions is customer service.
...
1
vote
4answers
164 views
Dear Customer… What do you want?
Background:
I am an entrepreneur who has a product that will now be sold to retail outlets. The sales team is expected to sell 10 units to 5 clients per day. With this, I want them to get feedback ...
1
vote
2answers
450 views
Open-Source / Free Live Website Chat - for customer service / sales
I was wondering if anyone has come across a free / open-source website chat? I'm interested in something similar to oLark or Live Person, without the monthly fee's...
Has anyone ever come across ...
4
votes
6answers
917 views
Anyone know of any live chat solutions that integrate w/ Google Talk or other IM platforms?
My site currently uses Volusion live chat but honestly, it sucks, since I need to run the tool and sit in front of it all day long. I'd like something more mobile where I can respond to chat inquiries ...
0
votes
1answer
119 views
With a BBA in Accounting + background in additional field area, would it be easier to find international angel investor?
I have a business degree along w/16 yrs Accounting experience as well as being an artist. I would like to open a company in a busy tourist area (international) selling only a customized local product ...
3
votes
6answers
230 views
What's a great gift for awesome customers?
We have a couple of fantastic customers (i.e. they bought in early, they give timely and clear feedback, and they celebrate our successes and give us opportunities to fix mistakes).
I'm looking for ...
2
votes
4answers
506 views
customer service ticketing system (open source)? [closed]
I currently have a simple form for customer feedback / customer issues, this form send an email to support@ourwebsite.com and then we check that and reply to any inquiries.
I'd like to implement a ...
1
vote
6answers
278 views
Are Google Apps (hosted gmail/groups) enough for early stage customer service?
We're currently building a small e-commerce product that involves recurrenct billing (think of domain registration).
As the 'tech guy' I don't want to set up a full blown ticketing system at this ...
5
votes
6answers
5k views
How to calculate the price to quote for a service?
Is there a logical way to come up with pricing for a service such as below that my friend came up with. Are these valid ?
Split down the service into as many
small steps as possible. Make sure
to ...
1
vote
5answers
423 views
What Defines an Unsolicited Testimonial? (Ethical)
After an order is placed by a customer, I email them regarding their order, stating:
I hope the buying process went smoothly for you. We are a newer company and are looking for ways to improve our ...
3
votes
4answers
225 views
What do you do when you can't issue a refund?
I have a customer who is demanding a refund for a purchase made in August 2009. Usually my approach is to give refunds without a quibble, even if they are outside of my 30 day no questions asked ...
9
votes
6answers
436 views
customer threatens to spread ill rumors if he doesn't get refund?
what to do with this customer who requests service clearly outside of my application. like asking where he can find torrent files to upload, when i clearly mentioned torrent files are not allowed. ...
