The customer-retention tag has no wiki summary.
2
votes
1answer
75 views
Best way to tell customers there will be a delay with their service request?
I completed a website for a client earlier this year. They are requesting additions to the site, and currently I'm quite busy. I thanked my client for her patience, and explained to her that I'm a ...
1
vote
3answers
73 views
How does one acknowledge fault with customers?
I almost (ALMOST) permanently overwrote the only config file (e.g. no backup) that contained an encryption key for user logins. This would have disabled my clients' ability to login to my site and ...
2
votes
2answers
1k views
Revenue from iOS apps with Apple's iAds
I have a free iOS app with about 2000 daily active users. I just submitted an app update that includes Apple's iAds. Now I'm curious about how much revenue I can generate with this user count.
I ...
8
votes
4answers
992 views
How to inform client of rate increase?
It's been 3+ years of service. No problems, great relationship. However, I need to increase the rate at which I bill as well as to tell them that I am no longer going to provide service for specific ...
3
votes
3answers
299 views
Pivoting problem for a food subscription startup
I launched my website which sells healthy snack subscriptions about two months ago. We provide healthy snack alternatives to white collars. That arent available other than our site
We sell nutrition ...
7
votes
7answers
547 views
How can I (inexpensively) say “thanks” to existing customers?
I think a lot of companies might focus too much on getting new customers instead of showing their appreciation for their existing customers. I don't want to be that kind of company. I want my existing ...
