Customer Relationship Management (CRM): A business tactic of keeping track of the customers' interactions with the company
14
votes
11answers
1k views
How to reject Feature Requests?
How do you reject feature requests nicely especially when the feature request is made publicly via twitter, uservoice or something like ideastorm?
For us general reasons to reject are:
It's going ...
14
votes
11answers
8k views
Zoho vs. Highrise vs. Salesforce
I am looking to finally implement somekind of CRM here, as it get's more painful to run business without it. At the moment Zoho or Highrise seem like solutions I can consider.
We're using Google Apps ...
11
votes
15answers
3k views
CRM / lead management software?
Can anyone recommend CRM / lead management software?
We have a bunch of customer leads, and managing them using a Google doc is getting unwieldy.
We are looking for an inexpensive solution, ...
11
votes
10answers
1k views
Really low conversion rate, what does it mean?
My startup sells a fairly expensive (2500$~) desktop product, we are new in a well-established market and it's been 2 months that we are selling the product.
We do have an evaluation request page ...
8
votes
2answers
362 views
Using US Based SaaS as a European company?
As EU companies are aware, the personal data protection law doesn't allow EU companies to store data in servers located outside of the EU. The only way to do this is for the provider to join the Safe ...
7
votes
7answers
539 views
Is there a CRM software that
I'm looking for a low-cost or hopefully free for 1-3 users CRM software that has the following features:
1) Integrates with my email automatically (I'd like for all the email conversations, with a ...
6
votes
9answers
1k views
Contact Management Software for the startup?
I am curious what very small companies and solo types here use for contact management.
What I am going to do with this system is the following. I sell a B2B service. I intend to call businesses and ...
5
votes
4answers
2k views
How to follow up a trial?
What's the best practices to send a follow up email after the user's trial version expires?
What questions to ask?
Is a short survey good idea or an email which asks a generic feedback better?
Is it ...
4
votes
8answers
2k views
Any good free web based CRM solution? [closed]
I'm looking for a free web based CRM allowing me to contact my clients through that. When interacting with a client, I don't want to use Outlook but a CRM where I could find all the ...
4
votes
5answers
198 views
I need a solution for getting about 1K business cards into CRM
My CEO is a very public figure. She is at multiple events every night and rarely comes back with less than a huge stack of cards. I need to make sure the follow-up system is there, so I need all those ...
4
votes
2answers
188 views
Shopping list of tools and services for new startup
I'm looking for good-value, top-class applications and tools to support a new software startup. What recommendations do you have in the following categories?
Domain name / hosting / website / blog
...
3
votes
10answers
1k views
Low-cost issue tracker, maybe with CRM? [closed]
I and my team members have a handful of outstanding issues we would like to track, ranging from technical to business-oriented. We are looking for a free/low-cost issue tracker, perhaps with CRM.
...
3
votes
5answers
352 views
Hiring Programmers and Code Storage
I have two freelancers working for me right now and I am using Freelancer.com where you simply send code back and forth by zipping it and using their proprietary messaging system which is clunky.
I ...
3
votes
3answers
546 views
CRM Packages - Market Research
Not totally sure if using this forum for this purpose is frowned upon but I thought I would try it as a way to start a debate focussed less on simply reviewing current market offerings and more on ...
3
votes
11answers
650 views
CRM/support software recommendations? [closed]
Up until very recently we were doing all support through our support e-mail address. However, as the business grows, it is getting harder and harder to follow through support requests and dispatch ...
3
votes
2answers
86 views
Customer Area for Software Downloads
We are selling software licenses and would like to allow our customers to login to our server with a username and password, and download their license keys, installers etc.
Are there any PHP/MySQ ...
3
votes
2answers
403 views
SaaS for Handling Sales, Demo Requests, Leads, Follow up emails
I know similar questions have already asked but I think we need something slightly different:
Capturing user info from our website to the CRM directly via an API
Sending welcome, followup emails to ...
3
votes
7answers
393 views
Cost of Building Website?
We are briefing Marketing agencies next week about activity relating to the launch of our product (CRM system that is SaaS).
Can people please advise what the ball park cost for a website like ...
3
votes
2answers
180 views
CRM with email integration and useful views for support?
We're not really a startup, but we're still a small (9 employees + 1 part time sales), growing company and we finally need some CRM software.
Our Owner has been using and loving MS's Business Contact ...
3
votes
6answers
427 views
Suggestions for a tool that is equal to LinkedIn + CRM + Email?
We use Google Apps and Highrise. Now, they are both decent tools, the problem is that they do not integrate. Most particularly, keeping GMail contacts in sync with Highrise is a huge problem. Now, add ...
2
votes
3answers
2k views
Recommend a good support ticket system that integrates with Salesforce [closed]
I have a question similar to the following
http://answers.onstartups.com/questions/1876/low-cost-issue-tracker-maybe-with-crm
I'm looking for a issue tracking system that integrates with Salesforce, ...
2
votes
3answers
290 views
Suggest web app for managing small business
I'm looking for a web app with CRM, ERP and simple accounting features to run a small software shop.
Will be very grateful if someone could help me out with this.
2
votes
3answers
196 views
How does CRM software differ from support software?
Doesn't CRM software also partly work as a support software, in which you organize your customer support? As my understanding, a CRM software is solely for the purpose to solve deals/orders etc. Or do ...
1
vote
2answers
211 views
How do startups sell online, manage customer relationships and support their products?
We want to setup an online shop for our (physical) products. When a customer registers to order a product, we want this information to be registered to a CRM automatically so we can track our future ...
1
vote
6answers
387 views
affordable web based crm SaaS with email delivery?
I am looking to get in touch with my contacts and previous clients. I used to use Gmail but there would be major problems like sometimes when I send email from me@myolddomain.com , they don't receive ...
1
vote
5answers
411 views
Do startups need a CRM? [closed]
I would like to hear your thought about this. If the answer is yes, what functionalities do you want a CRM to include, and would you pay for such software, or would you try to use free solutions?
1
vote
2answers
99 views
Do you answer questions from fake names?
We are in B2B business and now and then someone will send a message via our contact page with a fake name, free email, fake phone etc.
Most of the time the question itself is badly written or barely ...
1
vote
1answer
223 views
Moving from one cloud-based CRM to another?
We're a small healthcare-related services company with one sales rep, whom I manage. We are trying out the Salesforce.com contact manager and it seems to do the job for what we need. We use Google ...
1
vote
2answers
190 views
CRM to track indirect sales (resellers, distributors etc..) [closed]
Can you recommend 2-3 CRM applications that are solid towards Indirect/Partner Sales Management?
Thanks!
-Danny
1
vote
3answers
570 views
Would like some feedback on JIRA, Intervals, Unfundle, and other bug/issue tracking packaged
I would like to get your opinion on bug/issue tracking packages.
In my last software dev company we used JIRA with one of the flavors of Subversion. That was in 2007, so a lot has changed since and ...
1
vote
2answers
151 views
CRM with Customer Portal
I am looking for a Customer Relationship Management program that also allows the customer to create or edit orders. There are many different CRMs but info@hand is the only one I was able to find ...
1
vote
2answers
188 views
CRM for small software vendors
We are looking for a CRM solution for a small software vendor. We would like to be able to manage classic CRM data such as:
account, contact info, orders, etc.
But there are a couple of other things ...
1
vote
3answers
479 views
CRM with mass mailing feature [closed]
Does anyhow know a good saas CRM system with the possibility of sending mass mailings to a defined group of leads?
I think this feature is the only one with is more or less the thing which is only ...
1
vote
2answers
530 views
Pros and cons of FatFreeCRM?
What are the pros and cons of using FatFreeCRM?
It appears to be a lightweight, open-source CRM package.
What important features in other CRM packages is it lacking?
How difficult is it to migrate ...
1
vote
0answers
55 views
Is there a free, open source inventory / order control system? [closed]
I am looking for a free and preferably open source system to deal with order processing and stock/inventory control, that can integrate into amazon, ebay, and our own website sales.
At the moment ...
1
vote
5answers
208 views
Web based software issue submission and management? [closed]
I am looking for a way to let my customers enter any issues they have, and be able to check the status of the issue. Sort of like what you see in the Google code issue tracker.
I want to be able to ...
0
votes
1answer
172 views
Does Highrise CRM have an API available?
Does anyone know if Highrise CRM ( http://highrisehq.com/) have an API available where you can auto insert web leads etc.. into the system?
Thanks
B
0
votes
1answer
78 views
CRM 'expected revenue' and subscription based services
Many CRM applications include sales pipeline tracking and sales workflow. Generally, when a new opportunity is created, one has to somehow enter the 'expected revenue' for the deal. This is easy for ...
0
votes
0answers
46 views
How to choose a CRM for a webapp company? [closed]
We are a small company that develops a webapp that has lots of registrations per day. Now we need some software to manage those leads: send emails based on some rules, sort leads into groups (or ...
-1
votes
1answer
268 views
Backend software for - pre-sales, sales, offline bookings cycle [closed]
I'm helping a friend out who is starting up a business providing bookings in independently-owned serviced apartments (in Cambodia) and I'm trying to find out what software (open source or otherwise) ...
