How do you reject feature requests nicely especially when the feature request is made publicly via twitter, uservoice or something like ideastorm? For us general reasons to reject …

My startup sells a fairly expensive (2500$~) desktop product, we are new in a well-established market and it's been 2 months that we are selling the product. We do have an evaluat …

Can anyone recommend CRM / lead management software? We have a bunch of customer leads, and managing them using a Google doc is getting unwieldy. We are looking for an inexpensive …

Hi, I'm looking for a free web based CRM allowing me to contact my clients through that. When interacting with a client, I don't want to use Outlook but a CRM where I could find a …

Up until very recently we were doing all support through our support e-mail address. However, as the business grows, it is getting harder and harder to follow through support reque …

I have a question similar to the following http://answers.onstartups.com/questions/1876/low-cost-issue-tracker-maybe-with-crm I'm looking for a issue tracking system that integra …

Doesn't CRM software also partly work as a support software, in which you organize your customer support? As my understanding, a CRM software is solely for the purpose to solve dea …

What's the best practices to send a follow up email after the user's trial version expires? What questions to ask? Is a short survey good idea or an email which asks a generic fe …

Not totally sure if using this forum for this purpose is frowned upon but I thought I would try it as a way to start a debate focussed less on simply reviewing current market offer …

I and my team members have a handful of outstanding issues we would like to track, ranging from technical to business-oriented. We are looking for a free/low-cost issue tracker, pe …

I would like to get your opinion on bug/issue tracking packages. In my last software dev company we used JIRA with one of the flavors of Subversion. That was in 2007, so a lot has …

Hello all I'm a developer that is looking for info or specs on how and what a simple CRM tool needs to have in its inventory of modules. Specifically, I am targeting Small Business …

We are briefing Marketing agencies next week about activity relating to the launch of our product (CRM system that is SaaS). Can people please advise what the ball park cost for …

I know similar questions have already asked but I think we need something slightly different: Capturing user info from our website to the CRM directly via an API Sending welcome, …

I am looking for a Customer Relationship Management program that also allows the customer to create or edit orders. There are many different CRMs but info@hand is the only one I w …