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I'm looking for a free web based CRM allowing me to contact my clients through that. When interacting with a client, I don't want to use Outlook but a CRM where I could find all the tickets/issues/emails/informations about my client in one same place.

Do you know that ?

Thanks!

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8 Answers

up vote 4 down vote

If you don't mind installing a server, SugarCRM is the most popular and feature-rich free CRM.

If your needs are very simple, Highrise is free until you have more than 1 deal and 250 contacts.

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I tried Highrise and I don't know why but it's very slow. Maybe it's me, or them, whatever. The problem with Highrise is I think they don't offer the ability to send/receive emails in their web application, right ? I would like this functionality to get my mails in the same place as the CRM Do you know if SugerCRM does that ? (something like assigning emails to tasks and things like that) – riton Apr 8 '10 at 13:45
The Professional (paid) version of SugarCRM has a fully integrated Email module which allows you to send and received email to your clients while maintaining the association with Accounts, Opportunities, Projects and Cases. – Joseph Barisonzi Dec 29 '11 at 16:25
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SugarCRM is by far the best feature-rich free CRM available in my opinion. If you do not want to install it yourself on a server, there are some reasonably priced hosting providers. SugarCRM allows you to send email from the application (good for contacting multiple contacts at one time using email templates) however I am not sure if it allows receiving of emails (my first thought is probably not).

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The professional version of SugarCRM (rather than the CE version) has a fully integrated email client as a module which will accomplish the desired goal. – Joseph Barisonzi Dec 29 '11 at 16:26
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You can also look into Vtiger CRM . There is also a dedicated hosting service (I'm sure there are others too). You can have a look here.

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up vote 2 down vote

Check out Zoho as well (www.zoho.com) They have a basic CRM that can be very useful for small startups. Not to mention a wealth of other web based productivity tools. Most everything is free until you have higher user requirements. Just sign up and try the stuff out.

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List of Accounting/CRM/ERP software may help? I know the wiki page says 'list of accounting software', but many have CRM functionality. It may help

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We are an early stage startup building SAAS based social applications including CRM and Services (ticket/case management). We have not officially launched our product yet, but we are looking for companies who can participate in our private beta. The purpose of the beta is to gather feedback from you and incorporate it into the solution.

If you are interested in the private beta, just drop me an email and I will send you the sign-up instructions.

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Two other services to take a look at: BatchBlue (isn't free) and Base from futuresimple.com

Both have similar feature sets and might do what you need.

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You can try Zimplu CRM, it is very easy to use and it is free for the first 4 users, you only pay starting from the 5th.

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