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I've been doing some freelance software development in Ruby on Rails for a while and I'm currently thinking of hiring people to grow my business (I'm based in Shanghai) but going from a one person gig to a real company seems to be rather complicated...

Has anyone here any experiences making the transitions? What are the mistakes to avoid?

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4 Answers

up vote 10 down vote accepted

Somethings that you should you look out for before making hiring your first employee:

  1. Have a steady and reliable stream of business. Do not be over reliant on any one source to provide you business. Set up some basic lead generation systems and a way how to manage your contacts in a more professional manner. Aim to get maintenance contracts that you could get your first employee to manage while you develop the business.

  2. Choose a niche where you see substantial growth opportunities in. This could be based on your current work load or your inherent skill sets. It is a lot easier to become known as a company who say for example specializes in Ruby on Rails projects rather than just another generic software development consultancy. This will make your hiring more focused.

  3. Instead of hiring someone could you partner with someone with lets say marketing skill sets? When you make your first hire you have just put a substantial monthly fixed payment on your payroll. Explore all your options before committing to any one direction.

  4. Have a set of specific goals that you want to achieve and share these with your prospective partners or employee's. Getting buy in from them is essential to ensure that they all know where the business is headed and what are the growth opportunities available to them.

Best of luck.

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A best thing one need to consider is a repeatable system that works. A one man show is used to working alone therefore he may not document what he does nor has any standards. Then when the first employ arrives and you want him to work exactly the way you work it will be almost impossible for you. The system is meant for you the owner to document what ever you do, write standards and to be able to share what you do with your employees and allow them to work exactly! like you do. That is the right way to grow, and like that you maintain your reputation, and people will be able to work with your employees and not with you (its a very difficult stage).

To Hebrew readers I wrote an article about it in my website http://www.behappy.co.il/home/artdetails.aspx?mCatID=29735&artID=8079

Good luck Shachar Chief system officer Be Happy

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I'd suggest first doing some simple research by asking your existing clients to see if they have a special point of pain that isn't being met and seeing if you + crew could tackle those kinds of problems. They probably think of you more as a single-project person so this might take slight changes in the way they think about you. Also, sometimes the problem is different than your skill level. For example, you may be an application programmer but they have networking issues so they don't automatically think of you. Ask them if they would consider you if you found competent networking experts and trained and managed them.

Second, I'd find out if these are the types of projects that require long-term contracts, for example, involving maintenance or being on-call to handle emergencies. Also, if these require staff to be on-site or remote. This helps gauge how much office-space, equipment, network, etc. you need to put together. Having your staff on-site is probably easier for you, but harder to manage remotely. On the other hand, by being on-site they can watch for any other projects and give you advance notice so you can put bids on them. Encourage clients to give you long-term (i.e. annual or more) contracts by giving them discounts.

Third, I'd watch out for the temptation to go from a project to a product company. Choose which one you're going to be and stick to it. If your company is a project-oriented company (i.e. consulting services) you will come upon situations where you will think a specific project is worth turning into a product. The problem is that projects are often client-specific and product development brings in no revenue for a long time. A better solution is to negotiate a deal with a client so you're building their project in a more general-purpose way and you retain rights to the software in return for a discount. That way you get closer to a product, but you're still bringing in revenue. Or else, start a whole other company and get funding for it so it can do product work, then license the software back to your projects and clients.

I'd also suggest not making the move to multi-person until you have at least 3 clients and 6 months of expenses in the bank. The first is if one project stops or client's business goes down, it doesn't sink your new company. The second is to cover staff while they're in-between projects. It sounds like a lot, but you will be able to sleep a lot easier once you're going.

My final suggestion: once you're going, take vacations every once in a while and leave your staff in charge. You will need the time off and by letting them run the show for a while, it helps them (and you) build confidence that the business can operate without you having to constantly be there.

Best of luck.

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Thanks, good advice... For the product/project dichotomy, I actually started doing some freelance development to finance a product I was developing and I ended not having any time working on my own product anymore :-) – gommm Oct 12 '09 at 18:29

I was not sure whether you meant to start a consulting company (as can be understood from your question) or a software development company (as can be understood from your description). There are books on either subject.

For software development:

Grow organically over time. Once you have enough projects available to warrant hiring another person, do so. Over time, shift your main focus from the software development to marketing and to getting more projects, and leave the software development to your employees.

If business development is not your strong suit, hire someone who specializes in it, and pay them based on commissions. That way you will be able to grow and hire additional people and still work in your field.

For consulting:

Its all about marketing. If you can sell yourself to more project and sell the opportunity to your potential employees, you will do fine (the rest of the advice is similar to the software development, but in this case, its all about the marketing.)

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Yes sorry I guess I was not clear... It's a software development company, more specifically ruby on rails development. Business development is definitely not my strong suit.. but hiring someone to help with that is another can of worms :-) – gommm Oct 12 '09 at 18:25
Finding work for a ruby on rails specialist should not be difficult these days (Friends ask me all the time if I know a good programmer for their planned facebook app). If business development is not your strong suit, and you want to expend, the nI would suggest either learning how to do that, or finding a partner. It doesn't have to be a can of worms though... If you have a friend that can do that, its great, but even if not, you can set it up rather risk free for you. Offer to pay commission, and see if it is working out. IF you pay commission, you have little to loose. – RonGa Oct 13 '09 at 6:35

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