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I have a question similar to the following http://answers.onstartups.com/questions/1876/low-cost-issue-tracker-maybe-with-crm I'm looking for a issue tracking system that integrates with Salesforce, ideally it should support a web portal where customers can submit their questions and also accept cases via email. |
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Why not use Cases which are already part of Salesforce? There is also a web portal which you can allow your customers to log cases automatically. It's very customizable, so you can define what you want to keep track of. |
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Jason, if you have Salesforce, I would advise you to look at the Cases tab. As Joe mentioned it is very customizable, and you can also specify a series of email accounts that automatically create Cases. For example, if you receive an email at info@yourcompany.com, a case is automatically created and you can manage it in SFDC. The only drawback is if you have a lot of users that will need to use this, since you may have to increase the number of SFDC login names you will need (more licenses, more $$). |
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Zendesk is a user-friendly support portal that integrates with several popular web apps, including Salesforce. |
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