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Similar topics have been discussed before, but I was wondering what startups are using now for a good reasonably priced VOIP service. I have heard about most of the players in the market, some are better than others. I have used Nextiva and Vonage (happily) for home, but have been trying to research what is the latest for the business service.

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RingCentral looks very good (Thanks). How does it compare with Vonage? Does anyone have any thoughts? We need a very stable phone service provider that we can sign-up with and forget about it. We could go with traditional phone services from Verizon and AT&T, but we really would like to get on the VOIP now. – Puneet Gangal Jan 22 '10 at 21:53

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9 Answers

up vote 3 down vote accepted
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If I had 4 more votes I could edit this - to fix the ring central url... – TimJ Jan 22 '10 at 15:11
Thanks for the recommendations. RingCentral looks good, but Grasshopper has limits on minutes unless you go with a $200 plan. – Puneet Gangal Jan 22 '10 at 21:55
Thanks for the recommendation. We decided to sign-up with RingCentral today. The order process was elegant, I have to say. – Puneet Gangal Jan 26 '10 at 4:05

We've been using http://www.onsip.com for almost a year now. They offer some packages as well as pay-for-what-you-use pricing which is what we're still on.

Once we got everything set up we've never had a problem with it.

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What's wrong with Skype?

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Skype is great for communication online. But we need an actual phone service that will allow people to call us on a landline phone. – Puneet Gangal Jan 22 '10 at 13:55
Hmmm Skype can do that, look at SkypeIn. they have quite a number of options for this actually. They also have Skype for Asterisk if you want to hook up a phone system to Skype (share.skype.com/sites/business/2009/09/skype_for_asterisk.html). Never tried that one though, only the Skype to landline (and vice versa). That service works great. – Gabriel Magana Jan 22 '10 at 23:00
Also: It's hard to beat Skype's international rates if you need to do international calling. – Gabriel Magana Jan 22 '10 at 23:01
I had a terrible experience using Skype as a business line. Avoid if at all possible. Other than the low rate there is nothing good about it. – Oleg Barshay Jan 25 '10 at 1:06
Oleg I used it without problems. Where as the very expensive VOIP we bought for the company's landline never got to work. Now we only use Skype and our cell-phones. Makes life so much easier. – ThomPete Jan 25 '10 at 7:58

I personally just have a Google Voice number linked with my cell phone. I know it doesn't seem "professional" but the people calling me have no idea that I don't have a real office line, and I can forward the same line to other phones if someone else needs to answer calls for a while. Google Voice isn't perfect, but it's definitely worth a serious look (and it's free).

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Its all how you define the differences between a "business" and "personal" voip.

Do you need a auto attendant? follow me features? different messages based on time of day? call screening? a dedicated fax number?

If not, a regular consumer voip product (vonage, your-cable-voip-provider,etc.) should work fine.

If you do need this sort of functionality, take a look at companies like phone.com and ringcentral.com. They provide a number (or numbers) that you route to different destination numbers (your existing cell, voip, gizmo5.com, etc.) based on your business needs. Some (phone.com) offer direct voip phone connections.

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Thanks for the OnSIP recommendation, Scott. We have found Skype isn't dependable for business use. You need dependability, a full set of phone features, and integration with the PSTN, preferably at a low rate. Give us a call and we'll discuss your business needs. 1.800.801.3381

-The OnSIP Team

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Have a look at my list:

  • Nextiva
  • RingCentral
  • Vocalocity
  • Vonage
  • VoIP.com
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I can tell you that I would stay away from 8x8. Their phone system lacks a lot of the very basic features that you would expect, some of the basic features are available, but at a cost, and their customer service is horrible. My relationship with them ended with me filing a complaint with the BBB in order to get a full refund for the service and equipment that I paid for.

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I'm UK based and switched from skype to voipfone. Skype gave me rather embarassing call quality issues with skypeIn (not with direct skype calls). The advantage with my new provider is their system is designed to terminate in the UK specifically and the call quality is perfect. I would strongly recommend them to anyone else based here.

They are also standards based (SIP), whereas Skype isn't. I bought the Phillips skype phone for about 130GBP (200USD), it is a piece of junk. My Snom SIP phone is far more functional, 60% of the skype phone price and just works (which is what phones should do...). Glad I switched.

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