I'm a very small business with limited means. I sent a shipment to Australia from the United States via USPS Priority Mail. I charged the customer the USPS's cost $34.80 for shipping plus for three of my products which are $39 each. USPS promises delivery in 6 to 10 business days. The shipment didn't arrive in 10 business days. The tracking information says its in Australia somewhere. I asked the customer to wait and if nothing was received I would re-send.
It's now been almost a month. I requested my insurance money from USPS. They said they will pay me in one month if the shipment hasn't arrived. I suppose they're betting that it will eventually show up. I bet they're right.
I got a quote from UPS and they want to charge $143 (FedEx was similar). Resending three products plus $143 would cost me months of profit.
What if anything should I charge the customer for reshipment?