I own a small website hosting and services company. Most of my clients make automatic payments for recurring hosting services.
However, what is the appropriate way to handle customers that have simply moved their hosting elsewhere without any request to cancel services?
- Do you leave their service running in the event they come back?
- Do you contact them and let them know that their domains no longer point to your services?
- Do you contact them and suggest they cancel?
I have opted to contact clients in the past, since I believe that that level of personal service is a key part in growing a small hosting company, but as my business continues to grow, I'm not sure what is the best policy.