Next week I will meet with my first client to discuss a subscription with my SaaS product. I gave him the first month to test it out.
During that time, he’s given me a wealth of helpful feedback and he's very pleased with what I've provided.
When I demoed the product, we discussed the trial period and the monthly subscription fee so there will be no surprises when we talk money.
I don't feel any pressure to bind him to anything legally. Even in the unlikely event he tells me "I don't want it", I can still walk away with a stronger product.
I was thinking, if anything, I would give him a sales contract that would benefit him. Something to the effect of:
- Your rate will never go up
- You will get grandfathered into any additional packages/upgrades that will be charged separately
I thought this might be a nice way of saying thanks for giving my product a chance and helping me create something better.
I also wonder if that's even necessary because I worry it may seem too formal.
We are not friends but we’ve known each other for months and I would describe the relationship as good acquaintances.
Should I walk in with a contract or not?