I have been running a small IT services company for 2 years. I personally maintain close relationship with our clients. However, with increasing work and client base, I feel that I have become a bottleneck in proceedings.
My 12 staff members are too used to being dependent on me for everything. My clients wish to speak only to me and I find it risky to delegate this to a junior staff member.
What are the typical strategies I can employ to slowly evolve out of the situation?