I just received an inquiry about a price quote for a large amount of Users for our Online Suggestion Box tool Vetter, from a local government employee. He simply asked for the quote, no other info.
The old, naive me would have given him a price quote straight away, but the slightly more experienced me knows that I need to find out a bit more and also demonstrate value/reduce fears and hopefully persuade him to arrange a demo, with my answer.
Is there anything else I can do? Judging by the brevity of the email and the style (no 'hi' or 'regards'), I'd guess it's a pretty junior person who's doing some research for their manager. (I can't find him on the interwebs/LinkedIn).