A sales lead is currently working with one of our competitors, and said they'd happily switch over, so long as we we could make the changes to handle things in the same way as our competitor is.
However, there is no absolutely no way to do that, and follow our industry's security standards. The data the customer wants to see (and currently can see), is just not allowed to be sent to them. Doing so would put both us and our customer in danger of huge fines.
How do we explain this situation to our lead?
Do we report our competitor?