I have a recently launched software product but still have no support options, because of my resources constraints (time, money) plus other priorities (website, SEO, marketing).
So, I'm considering the next options:
- Show documentation and videos as Support (I've seen some startups doing this).
- Provide a flexible (for me) Support service (e-mail based within 3 working days).
- Do not mention Support at all (like is now) until having something more solid (ticket based, on-line chat, within 1 working day).
What is the better option based on your expertise? Thanks!