I don't really like the idea of paying $20+ per month to run a glorified message board (GetSatisfaction, UserVoice, etc.). But these kinds of services seem to be pretty popular. So am I missing something here?
Couldn't I just modify a forum script like bbPress or Vanila to achieve the same user feedback/support functionality?
What can specialized user feedback software do that traditional forums can't?
NOTE: I'm building a simple web app like Instapaper. I don't need a team of people doing live support or anything like that.