For years I've been using "FOB our office" to signify that the buyer pays for all shipping door-to-door, insurance, import duties, etc. In other words, we hand the package to the FedEx guy and that's it.
Today someone pointed out that "FOB" means something entirely different. Here's the breakdown (see table towards the end of the article):
I can read between the lines and understand that, if you eliminate ships and ports "FOB" probably works. This particular customer wanted it spelled out. The problem is that I don't really see a designation that embodies the "hand it to FedEx and that's it" model. The closest I can get is somewhere between "EXW" (ex-works) and "FCA".
I am leaning towards using "EXW" from now on. At the very least it means (to me) that we charge the customer for the entire shipping process, including our delivery to FedEx.
I'd appreciate clarification on this.