A few months after completing a website, a client is requesting a small change (literally changing one word to another on the site). I'm tempted to do this 10 second change for free, except that during the project we offered him a maintenance plan, which included changes like these being free, which he rejected.
I'm pretty sure he'll be upset if we charge him a full hour's cost (we charge hourly for post-project changes) for such a small change. However, he was warned about this very thing.
So is it better to:
- do the change for free and pass it off as a 'nice thing'?
- say that while unfortunate, we do have a maintenance plan for a reason, and charge him a full hour's cost?