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Short background: we are 3 developers who formed a small startup for a very niche market. We do mostly programing but recently we started to provide consultancy as well. We've been working with a very big client (2B revenue) and we have a very good relationship with them (5years together)

Few months ago we realized that this company has a 'leak' - they report their taxes incorrectly, that is, they are paying more than they should. We asked few questions and realized that we can fix it. We looked at the data, analyzed it and this is the bottom line: they pay 200K/year more than they should.

Question: if we can fix this, what should we expect in return moneywise. Few pointers:

  1. Development will take 4 months
  2. This is an ongoing project (maintenance)
  3. This can lead to other project
  4. For other company to do this - it will take ~1 year to understand and execute (building trust is key)

Thanks for your 2 cents :-)

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How long will the savings last (i.e. $200K each year forever or the next 5 years)? Will the amount of savings increase as their revenue grows? – dnbrv Mar 23 '12 at 2:04
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Just bill them for the hourly time to find and fix it. You don't get a "commission" for this. What exactly is your expertise and what were you hired to do? – TimJ Mar 23 '12 at 2:16
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TimJ is right. If you appear to be asking too much then you might jeopardize the 5 year relationship. Stick to your standard rates and remind them that you are the heroes that saved them a lot of money. And that should lead to more projects. – james Mar 23 '12 at 3:57
I have been in this situation and I don't agree with TimJ's assessment. The company should pay a proportional fee based on the value of work done, not just the hourly rate. I heard an analogy about a repair man that was called into the factory to fix a broken machine, he looked around, kicked the machine and it started working. He handed his $500 bill to the owner who witnessed the event and said why are you charging me $500 for kicking the machine? The repair man said, $5 for the kick and $495 for knowing where to kick! Expertise and solutions must be paid for proportionally. – Tim Mar 23 '12 at 11:40
Tim, you got me laughing. This issue (extra paying) has been going for years, simply no one bother to ask the right questions, or maybe they did but they didn't have the right 'tools' to fix it. Since we're in the development business, it's relativity easy for us to find a needle in a haystack and point the problem. – adhg Mar 23 '12 at 13:26
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1 Answer

I have a friend whose business is helping companies save money on their utility bills (gas, electricity, telephone etc.). His business model is to approach a prospect and offer to analyze their bills and help them save money in exchange for a fixed percentage of the savings, which if memory serves me is 20% in his case. He will often find that there have been overcharges in the past which he helps the company recoup from the utility as well as helping them save money going forward by perhaps changing vendors, selecting different plans etc. He virtually always find some savings, so it is rarely a waste of his time.

It sounds like you are doing something similar, and pricing based upon a percentage of the actual savings realized seems like a win-win for you and the company. Of course if you are unable to deliver a system that in fact achieves the anticipated savings then you are taking a risk.

One big factor here is that if they do it themselves they save nothing in the first year (since it will take them 12 months to implement). You on the other hand can presumably implement in 4 months, resulting in 8 months of savings in the first year that they would otherwise loose. This is $160,000.

Why not propose splitting the first year savings 50-50 and then a lower percentage (20% perhaps) for follow on years? That way you get $80,000 in year one and $40,000 in follow on years. $40,000 is low enough that they would have virtually no incentive to ever want to replace you with an alternative solution.

Addressing TimJ's comment that you could simply address this as a standard programming job on a time and materials basis. This is a good option as well, and you should probably offer the company both options and let them choose. The big difference would be that under this option it would be a standard engagement, with no incentive for you to finish early.

I assume that your 4 month estimate is based upon doing the job on an expedited basis ( that is you may work nights and weekends) so that you participate in the maximum savings possible. By implication if you only work normal hours it will take longer.

So the choice for them would really boil down to:

1) Handle as a normal programming engagement with completion estimated at perhaps 6-7 months, no overtime.

2) Expedited programming engagement with completion in 4-5 months but with overtime so it costs them much more.

3) Project where your only compensation is percent of savings but where you are highly incentiveised to finish quickly because each month of delay is a month where no one gets any benefit, that us the savings for that month are lost forever. Further you are not just programming to their specifications but rather encouraged to be creative and figure the maximum savings possible. This is much different from a normal programming engagement where you simply implement the specifications defined by the client.

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Your example shows a case where it is well known BEFOREHAND what the compensation is based on. We don't know enough about the work/were not told what the arrangement is with this question. For them to change it because they see big dollars is amateur hour. The real issue is whether this was the expectation BEFORE they found the issue. If their remuneration was based on what they are saving the company, then I agree. If not, then I absolutely disagree. – TimJ Mar 23 '12 at 14:15
@TimJ - I agree. If they were engaged to study the tax system and recommend ways to save taxes then in effect they have already been paid for this consulting and should just give the recommendation to the client. If however they were just programming and not paid as tax consultants, then they should fully disclose what they found and give the client options. – JonnyBoats Mar 23 '12 at 14:39
@JonnyBoats, that is the point exactly. – Tim Mar 23 '12 at 15:02

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