I have 500 paying customers and 7000 free users grossing about $7k a month and growing fast.
I'm tied down at least for several hours a day to handle daily maintenance and answering technical support e-mails.
The amount of tech support related work is doable if I were to handle this full-time. However, this means I won't have time to develop new features or do marketing and business development.
I thought about hiring a tech guy but I have 3 major concerns:
Will he steal all my tradesecret and startup his own company? Will a non-compete clause really help?
How much do I have to pay? I don't even pay myself. However, I expect the revenue to push to $10k/month by the year end and double it by next year.
What kind of skillset should I need? The ideal candidate will be like a swiss-army knife. Another consideration is I plan to develop another business written in RoR so I'll need to have another programmer to help out. Should I look for someone who already knows RoR and multi-task as a tech support guy for my current product?