We are looking for a CRM solution for a small software vendor. We would like to be able to manage classic CRM data such as:
account, contact info, orders, etc.
But there are a couple of other things which are specific to software vendors:
- sales info requests we have received from this person
- support requests we have received from this person
- reminders for ending maintenance contract
- email unsubsription status
- type of contact: customer, somebody who has tried out our software, reseller, a trade show contact
- platforms they use: C++, python, Windows, Linux etc.
I know many CRM platforms can be extended to handle these info, however the amount of effort to integrate support, sales, our custom data field needs is too large for a company of our size. We are looking for a CRM which is specifically tailored for companies who develop and sell software products,
Thanks in advance,