We are in process of implementing support portal for our startup and looking at zendesk or assistly for this.
These two services seem quite similar and from reading around on the internet I can't find a definitive reason why one is better than the other or a comparison of their strengths/weaknesses.
Has anyone here used either of these services? If so, what made you choose the service you did? If you did choose another service, please chime in as to which one and why?
Please let me know if you have used any of these 2 and your reasons to why you chose it. Reason I asked this question is for users to share why they choose one over another. So please no dubiuos answers or the developers of the zendesk or assistly telling me why to use theirs. I can pretty much get that info on their websites.