Nestor had top split support as for me all the ways you mentioned are not equal.
This is what I'm looking for when I evaluate software (your criteria)
- Ease of Use
- Nice/Cool Looking
- Support Chat
- Support Phone
- Community Forum
- Support Email
Let's say I'm looking for online software, here's the thought process I go through
Can this fulfil my needs? (Demo / $1 Trail / watch videos)
Can I use it? (Especially my "Napoleon's Idiot")
Is it worth it? (Will the cost exceed value for me)
What support is available? (Live chat? Phone? Forum? FAQs? KB?)
- if good support available...
What do others think of the company / product? (reviews, testimonials, social feedback etc)
- if all OK .. then they stand a chance.
Sometimes I'll get all these answers right on the home page of a product... both all "Yeses" and both all "Nos".
Hope this helps