What is your take on the ownership of members data in a multi-tenant SaaS (Software as a Service). I am designing a reservation type SaaS for the use of mainly two groups of people - the consumers and operators.
The operators manage their reservation (for the consumers) via the SaaS. The operators can sign-up customers (walk in customers) into the system. The consumers can a) sign up on their own and link themselves to the operators of choice (hence one-time sign up) OR b) being signed up by an operator. Either way, the consumer now has a universal account in the ecosystem and can engage the service of any operators they like.
The question is what level of ownership the operators can lay claim on the consumer data?