I have a new retail startup selling electronics. I have a problem with a supplier that has sent some goods, but not all. The situation is as follows:
Sent initial purchase order on June 7, a total of $612.62, the supplier said that the goods were not in stock, and that he would let me know when they were back in stock. On July 8 (a month later) after many emails asking about when these products would be ready, and being told week after week they would be ready next week, I got an email saying they were finally ready.
I send payment on the July 9, and the supplier posted the goods on the 18th, 9 days later, I feel that he was not being completely honest about having the goods, as it took so long to post. He then said that only 2 of 3 product types had been posted in one box, and the other type had been posted in another. (So I would get two boxes.) But I only got one tracking number...
I received the first (and only) box on July 20th, all was well with it, however the other box did not arrive... I sent an email and waiting in vain for either a reply or the second box with the other products... after many emails, and a delay of 14 days. I got a reply on August 3rd, saying he had been busy and would send the last products immediately (he didn’t reply to concerns that I he had said they had been sent in an earlier shipment).
I received no such shipment, and I have sent many emails asking for a refund for these products, and as yet have received no reply.
I expect the supplier will send neither my products, nor a refund.
I do not know what to do next, as the supplier is in the US and I am in the UK. Although I would like to, I am reluctant to bring this up publicly, as it would reflect bad on myself also...
The value of these missing goods is $83 products, which although is not large, it is a significant portion of the profit on the original goods (which I have since sold) and so would cancel out all profit on these items. As a small business I really don't want to have to write off funds that I have already paid... A non-paying customer is one thing, a non-paying supplier is a really sickly thing to have to swallow..
I would appreciate any advice from you knowledgeable lot.
Thank you kindly.