After months and months and months of work, our team finally launched our first application.
We have been very fortunate to receive a lot of feedback and one of my first "goals" post-launch is to create an effective feedback system so that I can efficiently get meaningful feedback to the development team.
Launched with Mac OS X client. Team consists of three developers and three non-developers. Non-developers will be spending a lot of time on the road marketing and receiving word-of-mouth feedback. Our desired goal is to create workflow so that the non-developers receive all of the raw bug reports and feedback, organize it, sort it, and present it to the development team in a prioritized list.
While this seems easy and straight forward enough, I would appreciate any help from the community regarding best practices.