I'm starting up my business. I'll be offering services to website owners, such as: finding broken links, making 3D covers for ebooks & DVDs from images they provide, maintaining their website, installing server scripts, migrating hand made site to CMS,finding stock images for them, submitting to search engines and converting sites to HTML5.
One of the questions I must answer is how will my customers want to contact me regarding the services I offer them, will email be enough? or they'll want chat? perhaps (Skype) calls? or even videoconferencing?
This is a one man company for international customers. Personally I'm fine with email only and eventually chat to quickly define what the customer wants. Spending time on a call or on webcam would take time away from other tasks (and time means money). But I was told that some customers would want "to see who they are dealing with".
So what means of contact should I offer?