I've developed a web software application that allows teachers and students to fix session times.
I'm planning to provide this software for sale as an installable.
However, I cringe at the thought of providing technical support once the software application would be sold to several customers. This is because I still don't have personnel who'll be able to handle support tasks.
This has left me to wonder whether I should offer monthly support subscription plans to customers, or allow them to open paid tickets for individual support tasks.
Which method would be easier to handle with just a few support engineers on the job?
I'd appreciate any advice!