We train people on various software through pre-recorded videos and have been contemplating offering a money back guarantee - just to reinforce that we are confident and stand behind our product.
We get individuals and corporate as our clients. We think our guarantee could be abused by individuals, so as of now we want to start with corporates (- given that they enroll at least 3 students for a particular course. )
Q1 - What do you think, should we go ahead, do you have any do's and dont's for us?
We use PayPal as our payment processor,
Q2 - how well you think it will go down with PayPal in case we start getting lots of refund requests?
(We have a good standing with them as of now and are on their preferred merchant rates plan.)