I have been using a provider on elance for my start up project. the provider has completed 60 % of accepted deliverables in june. the project was paused for 5 months by me as i was parallely working on the patent filing and could not focus on guiding the software development.I had informed them and was in contact with them now and then, updating on the resume schedule. In december i finished my patent work and requested the software developer to resume the work implmenting the new feedback i have given them. I have given one month prior indication about the resuming of work. they were happy to resume the work. from december 2010 till now feb 2011, there is no progress of what so ever from them on the project. every week i have been talking, requesting and gently remindinig them on the work progress, but there is no visible progress of any sort. I am only getting assurances that some one is working on the project, but cant see any progress. i have given them a detailed item wise description on what needs to be done , so there is no ambiguity in what work has to be done. I had also offered to pay any money that they want from me, but they are keeping the money part away in the discussions.
I am losing my patience , and the delay is costing me quite a bit. What options i have now and how do i tackle the delays caused by the service provider?....any throughts would be highly appreciated.
Is it wise to hunt for a new service provider? or just wait till these guys respond????