I have recently established a company to sell ecommerce software as SaaS. There are some leads that request proposals from me. I am in a dilemma. There are two risks that I want to avoid:
I want to avoid putting myself into a long term commitment where I have to spend all my time to technical support and all kinds of requests from the customer.
I don't want to miss the opportunities. It might turn out that the customers will request reasonable amount of support and features.
I wonder if there is a good strategy, like lean approach maybe, in order to find a good balance between these two goals?
Note: We haven't yet determined the price. But probably it will be under 3000 USD.