Does anyone have suggestions for a tool to keep track of customer support requests, bugs, and questions?
Recommendations for the best way to keep track of employee time spent on these issues would be greatly appreciated.
Currently we're using ZenDesk which does a good job on managing the requests, but I also need a solution that can keep track of time each employee spends on completing the request.
I just signed up for Harvest. Does anyone know other great programs I should check out for time tracking and invoicing?