|
I and my team members have a handful of outstanding issues we would like to track, ranging from technical to business-oriented. We are looking for a free/low-cost issue tracker, perhaps with CRM. Data portability (i.e. that I can export all my issues in a relatively standard format) is important to me. Something integrated with a wiki (again with data portability) is a plus. |
||||
|
|
As it currently stands, this question is not a good fit for our Q&A format. We expect answers to be supported by facts, references, or specific expertise, but this question will likely solicit debate, arguments, polling, or extended discussion. If you feel that this question can be improved and possibly reopened, see the FAQ for guidance.
|
Atlassian JIRA is a recognised issue tracker. Atlassian does a $10 license for 10 users, depending on the size of your startup obviously, this could be a good fit. There are also other products that Atlassian sells for $10. By the way JIRA integrates pretty well with Confluence which is a wiki that most probably would answer your CRM needs. There is a $10 license for Confluence as well. Disclaimer I work for Atlassian. |
||||
|
|
|
If you're familiar with RoR platform — I can recommend setting up Redmine+FatFreeCRM. Both of them are free, but as almost any open-source product they will need some time to set them up according to your specific needs. |
|||
|
|
|
If it's not too expensive for you, FogBugz can be downloaded and installed on your server for $999 for 5 users or less. That may be much cheaper in the long run than a plan that charges per user per month. |
|||||||
|
|
I'm also playing with Redmine recently and, for now, it definitely looks great. It seems that community is pretty active and there are quite few plugins available. It's true that setting it up could be a nightmare, though, but you don't actually need to know much about RoR itself to install it. It doesn't hurt to try to follow instructions - you might succeed in a first attempt. :) |
|||
|
|
|
For customer support, we've been very happy using Tender. And for issues/bugs we use Unfuddle. Sifter and lighthouse look like great bug trackers as well. Lighthouse integrates with Tender. Github has issues/tasks built in too, if you're hosting code over there, which isn't a terrible idea :) |
|||
|
|
|
Acunote is a scrum lightweight manager with 5 users free. see http://www.acunote.com/promo/prices (I use them, not affiliated) |
|||
|
|
|
We just launched a hosted help desk software application, it also has lots of contact management features. I don't know if it would be an exact fit for you, but you can try it free for a month. After that, it's $8 a month per user, pretty much the lowest cost available above open source. |
|||
|
|
|
There are a lot of free bug tracking & wiki tools out there. For instance, ProjectLocker does bug tracking with the open-source Trac tool. Downloads of your database can be imported into anyone's Trac installation, including yours if you choose to self-host. Pricing starts at free for teams up to 5. Disclaimer: I work at ProjectLocker. |
|||
|
|
|
Do also consider the cost of your time as well as just the raw cost of the product. We are big fans of Fogbugz because it saves us a huge amount to time on organisation and handling customers and forums - time better spent on developing our product. |
|||
|
|
|
Trac can do most of things you request. See FAQ. We've been using it for last five years and we are happy with it. Trac is open source. |
|||
|
|
